Sales Engineer

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we're going.

Read about our mission, story and values here.
To find out more about our perks, click here.
Some of our Blogs might help you get a better understanding of what we do here. You can find them all here.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you'll feel right at home here. Here's what it takes to succeed with us:

• Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.

• Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.

• Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.

• Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.

• Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.

• We Make Time for Fun: We work hard and make time to enjoy the journey. It's not just about hitting milestones—it's about making the experience rewarding along the way.

At Rewind, we provide industry-leading backup and recovery solutions for businesses operating in the Atlassian, GitHub, Shopify, and ecosystems. Our mission is to ensure companies can secure, restore, and recover their critical SaaS data with ease and confidence.

As a Sales Engineer, you'll be the trusted technical advisor to our Commercial Sales Team and prospective customers. You'll play a pivotal role in shaping pre-sales conversations, leading technical discovery, guiding customer testing and ensuring our solutions map seamlessly to customer needs. This position carries more autonomy: you'll own proof of concepts and act as the bridge between technical depth and business value.

Technical discovery & solutioning

• Lead technical discovery sessions with prospective customers to deeply understand business challenges and map Rewind's solutions.

• Translate complex requirements into tailored technical proposals and solution architectures.

• Address objections and provide clear guidance on integrations, security, and scalability.
  

Product demonstrations & proof of concept

• Deliver compelling, customized product demos that showcase Rewind's platform value.

• Own and manage proof of concepts (PoCs) end-to-end, guiding prospects through evaluation and ensuring technical success.

• Provide technical expertise to accelerate deal cycles and remove friction.

• Be an expert in our competitors offering and clearly articulate the value of Rewind
  

Collaboration & enablement

• Partner closely with Account Executives to design winning deal strategies.

• Enable and mentor teammates on technical aspects of Rewind's platform.

• Share field insights with Product, Customer Success, and Engineering to help refine product direction.
  

Customer trust & advocacy

• Act as a subject matter expert in backup, recovery, and SaaS data protection.

• Build lasting trust with technical stakeholders, serving as the bridge between their needs and Rewind's capabilities.

• Advocate for customer interests internally while balancing business objectives.

• Attend industry events, conferences and participate in customer/partner onsites. Acting as the technical expert on show floors, during large team calls and on stage
  

• 3+ years of experience in a pre-sales engineering, solutions engineering, or technical sales role.

• Strong technical acumen with the ability to quickly learn new platforms and explain them clearly.

• Experience with SaaS applications and APIs; familiarity with Atlassian, GitHub, Shopify, or is a strong advantage.

• Knowledge of cloud platforms (AWS, GCP, Azure) and common SaaS architectures.

• Understanding of data backup, recovery, and disaster recovery solutions.

• Excellent presentation and communication skills — able to translate technical details into compelling business outcomes.

• A proactive, curious mindset with a track record of innovation and problem solving.

• Comfort collaborating cross-functionally in a fast-paced, customer-centric environment.
  

• Hands-on experience building integrations using APIs or scripting.

• Familiarity with enterprise security and compliance requirements.

• Previous experience supporting mid-market or enterprise customers.
  Exposure to SaaS data protection, DevOps, or IT operations tools.
  

Location and working hours
This role is open to candidates based in Ontario to make collaboration easier.

Rewind is a place where innovation, accountability, and customer focus come together. We're growing quickly, and every team member has the chance to shape our journey. We respect people's time, encourage experimentation, and embrace being uncomfortable as a path to growth. By joining Rewind, you'll make a real impact helping businesses protect their most critical asset — their data — while working alongside a collaborative, curious, and driven team.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to: 

• Flexible work hours

• Employee stock options

• Health benefits

• 3 weeks vacation

• 7 life leave days

• 2 Level Up days for professional development

• 1 volunteer day

• Summer Fridays and office closed during the holiday break in December

• Paid parental leave

• Professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)

• $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.