Sales Engineer

Must be located in Calgary or Vancouver

Say hello to opportunities.

 It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.  

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: The RingCentral Carrier Sales Solutions Engineer is a technical pre-sales specialist, responsible for partnering with Service Providers organizations, direct sellers, and their Channel Partners.  

A Carrier Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem. including other UCaaS solutions, Legacy voice, data networking, and security. 

Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support Service Provider's related internal and customer facing events. 

Job Duties: 

• Align with key Carrier and Channel Partners to better understand opportunities and support requirements 
• Provide in-region onsite support for Service Providers and Customers  
• Partner with Product team stakeholders to develop and prioritize Product roadmap 
• Cultivate relationships with internal and external aligned Partners and resources 
• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements 
• Keep up to date on relevant competitive solutions, products and services 
• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person. 
• Develop and maintain expert understanding of all RingCentral applications and products 
• Represent RingCentral at conferences, industry, and sales events 
• Actively participate as a SME for RingCentral products and technologies 

To succeed in this role you must meet the following requirements:

• 3-5 years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience. 
•  3-5 years of experience working in Solution Sales Engineering capacity selling directly to Service Providers. 

Desired Qualifications: 

• Proven ability to provide technical leadership to the account team and engineers. 
• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers. 
• Must be able to coordinate across various groups and functional teams. 
• Ability to apply solutions, technology and products to a business opportunity. 
• Willingness to travel regularly throughout assigned region. 
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications. 
• Knowledge of VoIP, IMS, and data networking protocols. 
• Understanding of Service Providers provisioning, billing, and integration processes.  
• Understanding of customer communications requirements and business drivers for enterprise business markets. 
• Competitive knowledge including solution, technology and product offerings. 
• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues. 
• Excellent written, oral, and presentation communication skills. Bilingual (English and French) is a must. 
• Some understanding of software development technologies is desirable. 
• Some experience with project management and resource tracking desired. 
• Demonstrated ability to implement, drive and track projects. 
• Bachelor's degree or equivalent military and/or work experience 

What we offer:  

• Comprehensive healthcare, dental, vision, disability, and life insurance 

• Maple Virtual Health: available 24/7/365 to Canadian physicians that can diagnosis and treat a variety of common issues 

• Group retirement savings plan and deferred profit sharing plan

• ESPP

• Paid time off and paid sick leave

• Paid holidays

• Provided leaves: medical, pregnancy, parental, critical illness/injury, compassionate care, reservist

• Wellness programs including 1:1 coaching and meditation guidance with Headspace, and Taskhuman

• Employee Assistance Program (EAP) with counseling sessions available 24/7

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space. 

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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