Customer Engineer

1 week ago

Remote Canada Collibra Full time $104,000 - $130,000 per year
Joining Collibra's Customer Engineering team

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Customer Engineers at Collibra are responsible for
  • Mapping solutions to value across large and dynamic organizations, bridging both business and technical requirements.
  • Participating in discovery and driving qualification of new opportunities
  • Preparing and conducting product demonstrations, highlighting how Collibra's Platform can support our Enterprise customer's needs.
  • Advising and supporting customers' technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries 
  • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. 
  • Building and maintaining strong relationships by acting as a reliable technical subject matter expert for existing customers. This is to ensure product adoption, increase customer satisfaction, and drive renewals.
You have
  • 2-3 years in a Sales or Customer Engineering or Sales Consulting role.
  • Good understanding and interest in various data management areas, such as cataloging, governance, integration, data quality, data and/or enterprise architecture.
  • Experience in the data space is required.
  • A bachelor's degree or equivalent related working experience is required
  • This position is not eligible for visa sponsorship
You are
  • An effective communicator
  • A sales- and customer- focused self-starter with enthusiasm, flexibility, motivation and curiosity
  • A trusted partner to customers, helping them solve complex challenges through thoughtful technical solutions.
  • A collaborative team-player who enjoys working across teams to drive results
  • Confident in dispensing knowledge to a highly skilled and experienced audience.
  • Excited about continuous learning and development, and demonstrates the ability to thoroughly understand business needs and align them with technical capabilities.
  • Willing to travel up to 30% within the region.
  • Fluent in both French and English is strongly preferred. 
Measures of success
  • Within your first month, you will become familiar with Collibra and the institutional knowledge of process. 
  • Within your third month, you should be able to host discovery calls, and basic demonstrations and present the solution and its value.
  • Within your fifth month, you will become a voice for Collibra having proven proficiency in the software to start educating the customer on features, roadmap, and process of customer-cycle. 
Compensation for this role

The standard base salary range for this position is $104,000 - $130,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer equity ownership at every level, bonus potential, a Flex Fund monthly stipend, pension/401k plans, and more.

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