Real Estate Service and Content Marketing Specialist

About Ripple

At Ripple, we are a high-growth PropTech company on a mission to redefine the experience of renting by revolutionizing how people access and manage services. Based in Calgary, we're growing fast and doing big things, with 4.7 stars on Google from hundreds of happy customers who love our speed, transparency, and easy-to-use platform.

As we prepare to scale nationally, we are looking for dynamic, customer-focused team members to build an unparalleled leasing experience from the ground up.

The Opportunity

We're looking for someone rare: a person who delivers Four Seasons-level service in-person and creates scroll-stopping visual content that tells the same story online. You're equally comfortable welcoming prospective tenants during a showing and filming an Instagram Reel that captures the property's magic.

This is a unified role where your hospitality skills inform your content (because you understand what makes people feel welcome) and your content skills enhance your showings (because you see properties through a storyteller's lens).

Salary expectations: $45-55k /yr

What You'll Do

In-Person Experience Design

• Conduct property showings that feel less like transactions and more like curated experiences
• Build genuine connections with prospective tenants through warmth, professionalism, and attentive service
• Create "wow moments" during interactions—the kind of service you'd expect at Disneyland or a luxury hotel
• Handle inquiries with concierge-level care, making people feel valued from first contact

Visual Storytelling & Content Creation

• Capture professional-quality photos and video tours that showcase properties beautifully
• Create engaging social media content (Instagram Reels, TikTok, Facebook) independently
• Film property walkthroughs and virtual tours (Matterport, 3D) without supervision
• Develop content that doesn't just show features—it creates emotional connection and lifestyle aspiration

Brand Building & Performance

• Maintain consistent brand presence across online platforms and in-person touchpoints
• Manage social media posting schedules and build organic followership
• Track performance metrics for both content engagement and showing-to-application conversion
• Ensure all property listings have compelling copy and pristine visuals

Requirements

Hospitality Excellence

• Proven background in luxury service, hospitality, or high-end customer experience roles like retail
• Natural ability to build rapport and make people feel genuinely cared for
• Professional, warm, articulate communication style
• Experience creating memorable service moments (not just processing transactions)

Content Creation Skills

• Portfolio demonstrating strong photography/videography work (social media, marketing, personal projects)
• Technical ability to shoot, edit, and publish content independently
• Creative eye for composition, lighting, storytelling
• Understanding of what makes content engaging on social platforms

Universal Requirements

• Self-directed work style—you know how to make things great without detailed oversight
• Valid driver's license and reliable vehicle
• Flexibility for weekend and evening work
• Tech-savvy and comfortable with modern tools and platforms

Strong Bonus Points

• Video editing software proficiency (Premiere, CapCut, etc.)
• Experience with Matterport or 3D tour technology
• Background managing brand social media accounts
• Understanding of content marketing principles (posting strategy, engagement optimization)
• Previous work in real estate, leasing, or property marketing

Not Required

• Property management experience
• Formal training in photography/videography or hospitality
• Marketing degree or certifications

Why You'll Love This Role

• Use your full skillset: Both your people skills and creative talents matter equally
• Trusted autonomy: We hire great people and let them do great work
• See immediate impact: Your content attracts people; your service converts them
• Growth opportunity: As we scale nationally, there's room to build a team or specialize
• Quality-focused culture: 4.7 stars on Google because we actually care about excellence

You're perfect for this role if:

- You light up when interacting with people AND when creating content

- You take pride in details—whether it's how you greet someone or how you frame a shot

- You want a role that uses both your interpersonal and creative skills

- You thrive when given autonomy and trust

- You see hospitality and content creation as complementary, not separate

Not the right fit if:

- You want to focus exclusively on either content creation OR customer service

- You need detailed direction for creative work or scripted interactions with people

- You're primarily motivated by sales commissions or pure production volume

Benefits

• Health and dental benefits
• Paid vacation and personal time off
• Professional development opportunities
• Flexible working hours (within a structured, in-person environment)
• Potential for long-term growth into a leadership role as the company expands

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