Real Estate Service and Marketing Specialist

At Ripple, we are a high-growth PropTech company on a mission to redefine the experience of renting by revolutionizing how people access and manage services. Based in Calgary, we're growing fast and doing big things—with 4.7 stars on Google from hundreds of happy customers who love our speed, transparency, and easy-to-use platform.

As we prepare to scale nationally, we are looking for dynamic, customer-focused team members to build an unparalleled leasing experience from the ground up.

Are you a customer service superstar with a passion for creating amazing digital content? Do you thrive on connecting with people and get a thrill from seeing a lead turn into a happy resident? If so, this is the role for you.

We are seeking a full-time Leasing and Marketing Coordinator to be the driving force behind our tenant acquisition funnel. Your primary mission is to make it as easy and exciting as possible for prospective tenants to book and attend a showing. This is a hybrid role that combines direct lead engagement, in-person and virtual showings, and the creation of compelling marketing assets that make our properties shine online.

Lead Engagement & Conversion:

• Serve as the first point of contact for all inbound tenant leads from channels like RentFaster, Facebook Marketplace, and our website.
• Conduct direct, proactive outreach via phone, text, and email to engage prospects and convert inquiries into scheduled showings.
• Manage the showing calendar to maximize availability and ensure we never miss an opportunity to connect with a potential tenant.

Property Showings & Customer Experience:

• Conduct engaging and professional in-person and virtual property showings.
• Create a world-class customer experience during every interaction, building rapport and confidently addressing questions.
• Champion our brand reputation by actively encouraging and collecting 5-star reviews from applicants and new tenants.

Digital Content Creation:

• Capture, edit, and produce high-quality property photos, video tours, and virtual walkthroughs (e.g., Matterport, 3D/360 experiences).
• Create engaging content for our social media channels to showcase property features, amenities, and neighbourhood highlights.
• Maintain the highest quality standards for all online rental listings, ensuring data is complete, copy is compelling, and media assets are professional.

Operations & Reporting:

• Conduct on-site unit inspections to ensure properties are "show-ready."
• Track key funnel metrics (e.g., leads, showings booked, applications received) and contribute to weekly optimization strategies.

• You'll be trusted and supported. You're not just a number here. You'll have real ownership over your responsibilities, and your ideas for making things better will be heard.
• You'll be joining a top-rated team. With a 4.7-star rating on Google, we're known for delivering an exceptional customer experience. We take pride in what we build.
• You'll grow with us. As we expand nationally, you'll have the opportunity to grow your role and take on new challenges.
• You'll work in a fast, tech-forward environment. No clunky processes or outdated systems here. You'll be on the front lines, using modern tools to redefine the leasing process.

Not required:

• Property management experience

Required:

• Proven experience in a customer-facing role such as hospitality (hotel concierge, server), high-end retail, or customer service where delivering an exceptional experience is key.
• Exceptional verbal and written communication skills; you're charismatic and professional on the phone and in person.
• You are tech-savvy and comfortable using smartphones, apps, and various software platforms.
• A highly organized and efficient self-starter who can manage a dynamic schedule.
• Must have a valid driver's license and reliable access to a vehicle.
• Flexibility to work weekends and some evenings is required.

Bonus Points (We'd love it if you have):

• Demonstrated experience creating compelling digital content (photography, videography) for social media (e.g., Instagram Reels, TikTok, Facebook). A portfolio or link to a social media presence you've managed is a huge plus.
• Experience in a digital marketing, leasing, or real estate role.
• Familiarity with virtual tour technology like Matterport.
• Experience using a CRM or lead management software.

• Health and dental benefits
• Paid vacation and personal time off
• Professional development opportunities
• Flexible working hours (within a structured, in-person environment)
• Potential for long-term growth into a leadership role as the company expands