Service Administrator

Position Type: Full-Time

Department: Customer Value Innovation

Work Location: North York Office: 20 Norelco Drive, North York, ON M9L 2X6

Work Arrangement: Hybrid: 4 Days per Week On-Site

Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life.

We design products and services that make life better, easier, and more enjoyable. Whether it's through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we're driven by one simple idea: to make Life Good.

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.

Across our global network, LG employees share a common mission: to bring the Life's Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today's dynamic market.

At LG, Life's Good.

PRINCIPAL RESPONSIBILITIES:

• Review warranty claims submitted by Authorized Service Centres (ASCs) for processing in a timely manner.
• Provide phone and email support to Authorized Service Centres (ASCs)/Call Centres for pending claims, warranty claim Submissions & corrections.
• Effectively communicate & liaise with Field Service Reps, Tech Support Reps, and Parts etc. to solve ASC's issues with proper submission of warranty claims.
• Follow up on outstanding warranty submissions and concerns, authorizations & submission of appropriate paperwork.
• Monitor and process held claims daily for manual approval.
• Provide support for daily Claims Billing.
• Liaise with Accounting & Finance department regrading EFT process, payment follow up (i.e., expense reconciliation and refunds)
• Bring forward any concerns that the Authorized Service Centres may have with regards to their account/ claims/system to the appropriate person in charge for a quick resolution.
• Provide online training to Service Centers on Warranty Processes & Systems.
• Update & translate warranty training material on a regular basis.
• Strive to maintain acceptable Call Service Level & Call Quality.
• Perform billing and reconciliation of all extended warranty claims.
• Create Extended Warranty Certificates and report monthly sales to HQ.
• Provide administrative support in the internal set-up of new service centres.
• Perform other duties as required

KNOWLEDGE, SKILLS, AND ABILITIES:

• College Diploma, Bachelor's Degree, or relevant experience
• 1-2 years' experience in administrative duties
• Call Center Experience (preferred)
• Intermediate MS PowerPoint & Excel
• Knowledge of LG products and warranties
• Excellent communication and interpersonal skills required
• Accuracy & Thoroughness
• Flexibility & Adaptability
• Teamwork

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate's sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees' unique contributions to our company's success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG's Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.