Tenant Services Administrator

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including :

• Health and dental benefits.
• Defined benefit pension plan.
• Three (3) weeks paid vacation, increasing with years of service.
• Four (4) personal days each year
• Employee & family assistance plan.
• Maternity and parental leave top-up benefit.
• Tuition reimbursement program.
• Fitness membership discount.

Toronto Seniors Housing is focused on ensuring access to services and integrated supports for seniors' tenants to realize successful tenancies and allow seniors to age in place. Reporting to the Tenant Engagement & Services Supervisor in our Northeast Region, Tenant Services Administrator will provide a wide range of administrative and clerical support required in the day to day management of a social housing portfolio, including administrative duties supporting leasing activities, creating and maintaining tenant records, annual rent review activities, and collecting data & generating reports.

Responsibilities

• Rent Assessment and rent reviews in accordance with Housing Service Act (HAS) guidelines. Including recalculations.
• Prepare letters and correspondence in accordance with the Arrears Collection Process
• Work with team members to identify tenants at risk of eviction due to nonpayment of rent
• Communicate results with necessary parties to action if required in accordance with process
• File and monitor/ repayment agreements in accordance with the Eviction Prevention Policy
• Liaise with site staff/external agencies (e.g. OCHE, ODSP, POA) when follow-up is required
• Coordinate tenant legal processes including initiating termination notices for tenant arrears/breaches of Residential Tenancy Act (RTA)
• Preparation of routine correspondence and reports
• Preparation of general tenancy and tenancy management correspondence as required
• Initialize input and support tenant pre-authorization payment process
• Create tenant files, verifying RGI eligibility, coordinating all leasing documents, preparing lease and all relevant leasing documents

completing the lease package in accordance with leasing check lists etc.

• Meet with the tenant to sign the lease documents and review tenancy requirements.
• Data collection and generating reports (including but not limited to)
• Tenant information as it relates to leasing activities, including income and assets documents;

Arrears reports.

• Record keeping and documentation
• Maintain an effective electronic and manual record keeping system for business practices including: tenant files, accounts payable

documents,Housing Service Act (HSA) documents and legal documents, etc

• Respond to inquiries (including but not limited to)
• Questions regarding rent calculations;

• Legal matters including eviction for rent arrears;

• Charges

• Parking
• Administer process for common spaces including but not limited to recreation rooms, storage, parking etc.
• Other duties as assigned

Qualifications

• Minimum 3 years' experience in property management and administration
• College diploma in business administration and accounting or equivalent relevant experience.
• Ability to obtain a Certificate in Rent Geared to Income (RGI) Administration
• Tenancy Administration and Management certificate is an asset
• Experience with vulnerable populations within a social housing context an asset.
• Knowledge of income support programs and gerontology/aging considered an asset
• Working knowledge of data based financial and client systems in a computerized environment
• Demonstrated ability to make calculations accurately and working knowledge of financial procedures
• Demonstrated ability and proficiency in RGI Calculations
• Demonstrated experience in file management, both digital and analog, including relevant documentation practices and abilities
• Exceptional customer service skills
• Demonstrated problem solving and critical thinking abilities
• Strong communication skills, both written and verbal
• Knowledge of various Housing Programs and legislation including: Residential Tenancy Act, Occupational Health & Safety Act, Eviction
• Prevention Policy, the Human Rights Code, HSA, SHRA, etc.
• Demonstrated experience in preparing routine correspondence, memoranda and reports
• Proficient in Microsoft suite, including Microsoft word, excel, and outlook
• Experience with data input, manipulation, and report generation.
• Ability to work cooperatively and collaboratively as a team
• Excellent interpersonal skills required to interact with tenants, external agencies and with staff
• Must be able to meet deadlines with conflicting priorities and work independently with minimum supervision

What's next

Once you apply, we'll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Note: not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Assessment Process:

Candidates will complete an online test, a computerized written test and a verbal interview. Candidates will need to achieve a score of 70% on each step/assessment to pass. Successful candidates will be considered further based on union seniority. In the event there are any changes candidates will be notified prior to the assessment in writing.

This competition may be leveraged to fill our vacancies for similar roles.

Job Type: Fixed term contract

Contract length: 6 months

Pay: $40.16 per hour

Benefits:

• Company pension

Work Location: In person