Dispatcher-Service Administrator
3 weeks ago
About Us: Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly.
With decades of experience and a customer-first approach, we’re revolutionizing how comfort is delivered across Ontario. Join Our High-Energy HVAC Team as a Service Dispatch Specialist
At the heart of our mission is delivering top-tier service and comfort to our customers — and our dispatch team makes that possible every day. We’re looking for a Service Dispatcher Specialist to join our dynamic operations team. Reporting to the Dispatch Operations Manager, you’ll be the vital link between our technicians and customers, helping to coordinate service calls, streamline schedules, and ensure an exceptional experience from start to finish.
You’ll manage the end-to-end dispatch process: from scheduling and equipment coordination to real-time service updates and final paperwork. Monitor schedules and manage same-day service requests and installation assignments.
Manage service related emails, calls, and escalations.
Track technician routes and ETA, keeping customers informed in real time.
Customer Service & Coordination:
Serve as the communication bridge between customers, technicians, and internal teams.
Collaborate with installation experts to ensure smooth coordination of service delivery.
Handle service updates, schedule changes, and customer escalations with professionalism.
Administrative & Technical Support:
Maintain accurate records of service history, inspection follow-ups, and parts tracking.
Upload service documents, track damage claims, and monitor warranty parts and returns.
Audit account notes and prepare schedules/equipment for upcoming days.
Installation-Specific Responsibilities:
Coordinate installations 72 hours ahead, ensuring technician availability and equipment availability
Verify equipment availability and match it with the appropriate technician skillset.
Review and confirm special requests or custom installation needs.
Proactive problem-solver with a customer-first mindset
Attention to detail and data accuracy.
Experience with scheduling, dispatch, or customer service (preferred).
Proficiency in Microsoft Office (especially Excel, Outlook, and Word).
Data Entry & Management: Accurate and timely data entry skills, with an eye for detail in maintaining logs, schedules, and customer information.
Opportunities to develop skills in logistics, customer service, and emergency response.
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Service Dispatcher Specialist
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Service Dispatcher Specialist
3 weeks ago
Toronto, ON, Canada Go Lime Inc. Full timeAbout Us: Go Lime is Ontario’s market leader in sustainable residential and commercial solutions. We specialize in energy-efficient plumbing, electrical, solar, and water heating systems — all designed to make home comfort effortless, affordable, and environmentally friendly. With decades of experience and a customer-first approach, we’re...
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