ServiceNow Developer

Job Description
Position:
ServiceNow Developer

Dept.:
Information Services

Posting ID: 6209
Role Level:
PG11($47.78hr-$59.72hr)

Status:
Temporary Full Time (12 months)

Site:
Credit Valley Hospital, Mississauga Hospital

Shift:
Monday -Friday, 9-5, with evening/weekend flexibility

Posted:
January

Internal Deadline:
January

Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Bring your talent and passion for
ServiceNow
to this evolving role, where you'll join an outstanding team and develop solutions that contribute to creating a new kind of healthcare for a healthier community at Trillium Health Partners.

You will receive some of the best hands-on training in the industry, learning and working alongside dedicated and compassionate professionals, and have the chance to work in a place where innovation thrives, and incredible career and growth opportunities await.

Reporting to the Manager of Systems Development & Integration, the ServiceNow Developer is a key member of the ServiceNow Operational team, responsible for designing, developing, and supporting scalable solutions on the ServiceNow platform, including custom applications built using App Engine. This role collaborates closely with clinical stakeholders, enabling departments such as Finance and Human Resources, IT teams, and project managers to gather requirements, implement best practices, and deliver solutions across core modules such as Incident, Change, Request, Asset, CMDB, and Knowledge Management.

Key Responsibilities

• Manage the end-to-end lifecycle of ServiceNow application development, including intake, requirements gathering, analysis, solution design, agile development, testing, implementation, deployment, and ongoing support.
• Design, develop, and maintain custom applications using ServiceNow App Engine, aligning solutions with business goals and technical best practices.
• Configure and extend core ServiceNow modules such as Incident, Change, Request, Problem, Asset Management, CMDB, and Knowledge Management.
• Collaborate with business stakeholders, IT teams, and external vendors to translate business needs into effective, scalable ServiceNow solutions.
• Develop reports and dashboards using ServiceNow reporting tools and integrate with external tools like Power BI as needed to support performance monitoring and analytics.
• Design and implement integrations with third-party systems and enterprise applications using REST, SOAP, MID Server, and custom scripts.
• Support, plan, and execute ServiceNow platform upgrades, including impact analysis, testing, and coordination of production releases.
• Troubleshoot and resolve incidents, defects, and performance issues related to ServiceNow applications and services.
• Maintain up-to-date documentation of application design, configuration, workflows, integrations, and support processes.
• Mentor junior developers and contribute to internal knowledge sharing to elevate platform expertise across the team.
• Evaluate new ServiceNow features and modules, recommending enhancements to improve efficiency, user experience, and platform capabilities.

Qualifications & Skills

• College diploma (3-year program) or Bachelor's degree in Computer Science, Software Engineering, or a related field—or equivalent combination of education and experience
• 5+ years of experience in application development, with at least 2 years of hands-on experience designing, developing, and supporting solutions on the ServiceNow platform
• Proven experience with core ServiceNow modules such as Incident, Change, Request, Asset, CMDB, and Knowledge Management
• Strong proficiency with ServiceNow App Engine, Flow Designer, Studio, and scoped application development
• Experience with ServiceNow platform upgrades, including planning, testing, and deployment
• Solid understanding of integration technologies including REST, SOAP, MID Server, and experience with JSON and XML
• Familiarity with ITIL frameworks and practical knowledge of IT Service Management (ITSM)
• Experience working within Agile and SDLC methodologies, including version control and CI/CD practices

• ServiceNow certifications such as:

• Certified System Administrator (CSA) – required or in progress

• Certified Application Developer (CAD) – preferred or in progress

• Other certifications (e.g., ITSM Implementation Specialist, Integration Hub Specialist) are considered strong assets

• Excellent problem-solving and troubleshooting skills

• Knowledge of relational databases and SQL is an asset
• Experience with ServiceNow Performance Analytics, reporting, or dashboards is an asset
• Prior experience working in enterprise or Healthcare or regulated environments is an asset

To pursue this career opportunity, please visit our website:

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy and positive work environment.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

About Us
Trillium Health Partners is one of Canada's largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.