ServiceNow ITAM SAM Lead
1 day ago
- ServiceNow ITAM SAM Lead Mississauga/ Toronto, ON Fulltime Required Qualifications: At least 8+ years of Information Technology experience. Preferred Qualification: Minimum 2 ServiceNow Certified Implementation Specialist Certifications and SAM. Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design, and development tools Scripting, Solutioning Primary point of contact for SAM-related issues and escalations. Mentor junior SAM analysts and support staff. Coordinate with vendors and internal stakeholders for license audits and renewals. Define and enforce SAM governance policies and procedures. Collaborate with procurement, IT, and compliance teams to align SAM processes. Monitor software usage and identify opportunities for cost savings and optimization. Lead the day-to-day support and maintenance of the ServiceNow SAM module. Troubleshoot and resolve issues related to software discovery, normalization, reconciliation, and license compliance. Ensure accurate software entitlement and consumption data. Generate and analyze SAM reports and dashboards. Provide insights into software compliance, usage trends, and audit readiness. Strong understanding of software licensing models (Microsoft, Adobe, Oracle, etc.). Experience with ServiceNow SAM Pro, Discovery, and CMDB. Familiarity with integration tools like Flexera, SCCM, or JAMF. Excellent analytical, communication, and problem-solving skills. ITIL Foundation certification preferred. ServiceNow Certified Implementation Specialist – SAM Hands on experience on ITAM SAM and ITSM modules. Develop, test, and deploy, support and enhancements/ feature requests as required by the business. To have knowledge on SLA and should have worked in shifts. Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment. Must have working experience Agile environment. Experience in CMDB and Discovery with other external modules. Service now implementation experience in Incident, Problem, Change, CMDB and Discovery. Configuration/Customization of the Service Now system, including creating workflows or flows. Hands-on experience working with relational databases. Hands-on experience with web UI development and Service Portal technologies that include HTML, CSS, and Angular JS. Service Now Certified Application Developer is an Advantage
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Mississauga, Ontario, Canada Infosys Full time $89,004 - $103,042 per yearJob Description: ServiceNow Lead Developer (Integration SME)Skilled and experienced ServiceNow Lead Developer/ Integration SME with deep expertise in ServiceNow Modules and in Third-party system integrations. Hands-on experience across multiple ServiceNow modules including ITSM, ITOM/CMDB, HRSD, and ITAM, and will be responsible for designing and delivering...
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Mississauga, Ontario, Canada Infosys Full time $89,004 - $103,042 per yearJob Description: ServiceNow Lead Developer (Integration SME)Skilled and experienced ServiceNow Lead Developer/ Integration SME with deep expertise in ServiceNow Modules and in Third-party system integrations. Hands-on experience across multiple ServiceNow modules including ITSM, ITOM/CMDB, HRSD, and ITAM, and will be responsible for designing and delivering...
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Technology Lead
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