Operations Coordinator

1 week ago

Duncan, British Columbia, Canada 3e83affb-4fff-4ca1-8221-c26bd65983ab Full time $50,000 - $82,000 per year

Back-End Operations & Systems Coordinator

Style Sense Furniture – Duncan, BC (Whippletree Junction)

Are you a confident communicator, natural organizer, and systems-minded multitasker who loves bringing order, clarity, and creativity together? Join our close-knit team at Style Sense Furniture, where we help people find comfort, style, and inspiration for their homes — and where every role makes a real impact.

We're looking for a
Back-End Operations & Systems Coordinator
to support our growing business by keeping our systems strong, our communication clear, and our marketing beautifully on-brand.

This is a new position, and we are open to discussing the hours and schedule to fit your needs.

About Style Sense Furniture

Style Sense Furniture is a locally owned and operated home furnishings store with a mission to help our clients find the perfect balance of style, comfort, and functionality for their lifestyle. We believe in creating win-win situations, being open and welcoming, giving back to our community, and doing our best so we can rest easy knowing we've made a difference.

What You'll Do

As our Back-End Operations & Systems Coordinator, you'll play a key role in supporting both our day-to-day operations and long-term growth.

Your focus will be to manage all backend systems and data integrity, including LightSpeed, reporting, HR admin, SOPs, marketing logistics, email campaigns, process improvements and supports the CEO to ensure the business runs smoothly behind the scenes

This position reports directly to the CEO and will collaborate with our sales, design, and admin team members.
You'll work closely with the CEO to keep things running smoothly and ensure the Style Sense brand stays cohesive, current, and beautifully organized.

KEY RESPONSIBILITIES

Sales System Support

  • Support sales indirectly through clean POS (lightspeed) data, accurate reporting, properly structured back-end systems and reliable Purchase order entry.

Marketing & E-Commerce

  • Support marketing campaigns, social media scheduling, and content coordination.
  • Collaborate with the team to launch, maintain, and execute tasks related to our e-commerce platform and ensure that products are input into the system.
  • Coordinate and track marketing campaigns to ensure timely execution and brand consistency.
  • Assist with newsletters, events, and seasonal promotions.
  • Help maintain visual consistency across platforms (using Canva, Meta Business Suite, and similar tools).
  • Capture and organize brand assets, photos, and marketing materials.
  • Coordinate marketing logistics
  • Email campaigns
  • Provide website updates
  • Support for online catalog consistency

General Administration

  • Provide administrative support to the CEO.
  • Maintain and improve business systems, processes, and documentation (SOPs, policies, and manuals) to support efficiency, accountability, and growth.
  • Oversee HR administration (employee files, onboarding, reviews, and communication).
  • Update internal documentation.
  • Document, refine and support onboarding systems and provide back-end training for new staff.
  • Coordinate internal communication and team updates.
  • Help organize tasks, timelines, and priorities for the owner and the team.
  • Conduct subscription and systems audits to ensure efficiency and cost-effectiveness.
  • Ensure digital security and data protection by maintaining up-to-date software, managing user access, and keeping all apps and devices compliant with company policies.
  • Ensure smooth integration across our Mac and iPad-based systems.
  • Track key business metrics (KPI) and help prepare simple reports that support decision-making and strategy discussions.
  • Act as a point of connection between sales, admin, and operations.
  • Bring confidence and clarity to daily communication.
  • Contribute ideas to improve systems, processes, and customer experience.

Point Of Sale (Lightspeed), Systems and Data Management

  • LightSpeed management
  • Custom Order and back-end and cost/retail/margin entries
  • Creating and cleaning custom order items
  • PO creation and accuracy
  • Maintaining naming conventions
  • Vendor structures
  • Category/tag consistency
  • Backend LS troubleshooting
  • System improvements & process standardization

What You Bring

  • Clear and polished communication skills.
  • Professionalism, approachability and a proven ability to manage confidential details.
  • Warm, collaborative interpersonal style with strong team skills.
  • 3–5 years of proven experience in administration, operations, and marketing coordination.
  • Proven expertise with e-commerce, websites, social media campaigns and general marketing.
  • Exceptional organization and time management skills.
  • Proactive, problem-solving capability.
  • Strong attention to detail.
  • Ability to manage multiple projects with calm efficiency.
  • Comfort and proficiency using Apple devices (Mac and iPad) in a business environment.
  • Technical proficiency with tools such as LightSpeed Retail (Mac-based POS), Google Workspace Meta Business Suite, and Canva.
  • Strong spreadsheet skills and enjoyment of organizing data in tools like Google Sheets (Mac-based), with comfort learning and improving existing systems and workflows.
  • Awareness of digital security best practices and comfort managing app updates, permissions, and account integrations across devices.
  • An analytical mindset with curiosity about business performance and the ability to translate numbers into useful insights.
  • A growth mindset and love for creating structure and simplicity.

Why You'll Love Working Here

  • Collaborative and supportive environment with a sense of purpose.
  • Beautiful workspace surrounded by inspiring furniture and design.
  • Opportunities to grow with a dynamic, evolving business.
  • Competitive compensation based on experience.
  • Health and dental benefits after probation.
  • Training provided on internal systems, including LightSpeed Retail, Google Workspace, and project workflows.

This is an in-person role based at our Whippletree Junction showroom, with the potential for full-time hours. This role is ideal for someone who thrives in an environment where creativity meets structure — where you can help shape the systems, communication, and customer experience of a growing West Coast lifestyle brand.

If this sounds like you, we'd love to meet you.

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