Community Manager

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada's largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents' needs, creating communities with better services, management, and facilities.

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Why Join Compass?

• Be part of the solution to Canada's housing challenge,

creating affordable and vibrant communities.
- Join a leading national company in a unique and growing industry.
- Make a positive daily impact in your community.

Role Summary

The Community Manager oversees operations, staffing, planning and resident relations at our residential land lease communities. They are a proactive self-starter who thrives in a fast-paced and changing environment and can think like an investor to promote profitability. This role is a combination of property and people management, with a focus on delivering exceptional customer service and fostering a positive community environment. They act as the primary contact for residents and staff, ensuring a safe, welcoming, and well-maintained environment.

Key Responsibilities

Customer Relations

• Act as the primary point of contact for residents. This includes addressing concerns, resolving complaints, and creating a positive, customer-friendly environment.
• Train staff to deliver exceptional service and build strong brand recognition.
• Ensure a safe and enjoyable environment for residents and employees.
• Conduct regular property tours and address customer concerns promptly.
• Personnel Management
• Manage, train, and supervise on-site administrative and maintenance staff
• Be a positive role model that leads by example.
• Manage recruitment, training, performance evaluations, and disciplinary actions.
• Ensure adherence to company policies and budgeted wage costs.
• Maintain staffing levels and oversee employee scheduling and leave.

Community Operations

• Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff. This also involves implementing community policies and procedures.
• Foster a customer-friendly, team-based work environment.
• Promote operational efficiency and support company policies.
• Attend regional meetings and maintain positive relationships with stakeholders.
• Collaborate with Compass's corporate and regional teams and ensure business plans are implemented to achieve financial goals.
• Procure goods and services from vendors in accordance with company procedures.
• Coordinate with contractors and vendors for timely project completion.
• Inspect infrastructure and common areas for safety and maintenance.
• Oversee home moves and fire safety compliance.

Financial Management

• Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll.
• Contribute to the preparation of operating and capital budgets.
• Ensure accurate financial reporting and payroll processing.
• Manage procurement and petty cash.
• Maximize collections efficiency.

Health & Safety

• Ensure safe operations and facility maintenance.
• Enforce safety procedures and equipment usage.
• Report hazards and incidents per company policy.

Tenant & Resident Relations

• Manage leases, rent payments, deferrals, and terminations.
• Address resident concerns and distribute notices.
• Attend regulatory hearings.
• Conduct new tenant interviews.
• Organize community events.
• Assist with the marketing to potential residents and conducting sales/rental tours of community-owned homes.

Qualifications and experience

• Minimum 5 years of relevant experience; a background in property management is preferred. Hospitality or other customer-focused business experience will be considered.
• Strong leadership, decision-making, and interpersonal skills.
• Experience managing budgets, staff, and resident relations.
• Excellent interpersonal and communication skills to effectively interact with a diverse group of people.
• Strong organizational, time management, and problem-solving abilities.
• Proficiency in common computer software, such as Microsoft Word, Excel, and Outlook.

Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.