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Assistant Manager Garden Center

2 weeks ago

Duncan, British Columbia, Canada Dinter Nursery Full time

Assistant Manager Garden Center (Store)

POSITION OVERVIEW

Reporting to the Garden Center Manager, the Garden Center Assistant Manager is responsible for contributing to the operational success of the store. This is a dynamic role in a positive environment that includes both front-of-house and behind-the-scenes responsibilities. Daily, you will support and supervise the team to ensure that the garden center runs smoothly. You will play a supporting role in purchasing and merchandising garden center products and executing the business strategies. This is a 5 day per week, year-round position for a team player with superior customer service and leadership skills, attention to detail and accuracy, and a keen eye for the retail environment.

KEY RESPONSIBILITIES

Front-of-House:

  • Support, supervise, and coach the Garden Center team to ensure smooth store functioning
  • Provide – and inspire - customer service excellence for each customer, every day.
  • Assist with recruiting, onboarding, training and coaching team members.
  • Oversee customer service standards, resolve concerns in a professional manner.
  • Ensure products are effectively merchandised and seasonally relevant.
  • Maintain high productivity levels within the team.

Behind-the-Scenes:

  • Assist with purchasing of store product categories.
  • Assist with inventory management, including physical counts and adjustments.
  • Complete POS receiving and maintain accounting paper flow for store products.
  • Ensure posting and reconciling of the daily cash is completed and bank deposits prepared.
  • Ensure customers receive prompt responses to phone and email inquiries, and support this function as needed.
  • Run regular reports: e.g., Project management, inventory, sales, merchandise, margin and other analyses.
  • Identify opportunities for improvement in operational procedures.
  • Assist with social media and other marketing activities and strategies.
  • Schedule and coordinate the team as needed.
  • Ensure company health and safety policies and procedures are followed.
  • Assist with other tasks and functions as needed.

YOUR ATTRIBUTES:

  • Strong attention to detail and accuracy.
  • An understanding of customer service excellence and the commitment to achieve it.
  • A collaborative approach with the ability to work independently.
  • A successful multi-tasker with a proven ability to work in a fast-paced and constantly changing retail environment.
  • A friendly and professional demeanor with advanced written and verbal communication skills.
  • An interest in ongoing learning and the willingness to achieve relevant certifications.
  • A passion for plants and people and building strong team and customer relationships.
  • Good general knowledge of plants and plant-related products.
  • An eye for creating inspiring displays.
  • The ability to lift up to 20 kg and to stay physically active throughout the day.

YOUR REQUIRED QUALIFICATIONS:

  • Management or leadership experience, preferably in a retail or hospitality setting.
  • Strong computer skills, as this role requires daily interaction with our POS and plant database system, inventory management and purchasing, use of excel and spreadsheets as well as till station troubleshooting.
  • Must be able to work full time (5 days / 40 hours per week).
  • Weekend availability (Tuesday - Saturday schedule).
  • Available for both opening and closing shifts (7:30 am to 6:15 pm in peak season).

COMPENSATION

  • $45, $50,000.00 per year depending on experience
  • Company Benefit Program + Fitness Reimbursement Program
  • Staff Discount on all plants and products

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Work Location: In person