Sales Administrator

2 weeks ago

Cambridge ON NT B, Canada ECI - Empire Communications Inc. Full time

About the Role

ECI is seeking a driven, results-oriented Sales Administrator to join our growing team. This is a full-time, in-office role supporting our Sales, Marketing, and Customer Service Depts in a busy, technical environment. You'll help streamline the sales process, create accurate quotes, assist in basic marketing efforts, and make daily outbound calls to generate leads. You'll also support the service department and help keep everything running smoothly on the front end.

Key Responsibilities:

  • Prepare and send professional customer quotes in a timely manner
  • Generate and manage weekly and monthly sales reports using Salesforce and Excel
  • Track pipelines, team activity, and follow-ups to ensure accountability across the Sales team
  • Conduct 10–15 outbound cold calls per day to targeted prospects, with a goal of booking 2–5 qualified appointments per week
  • Assist with basic marketing tasks such as email outreach, social media updates, and contact list management
  • Take initiative to research and understand the Company's products and services, including Telecom, Cloud Voice, Security Systems, and Access Control
  • Answer incoming calls and create service tickets for the Service department as needed
  • Provide lunch break coverage and support to other Admin staff when required

Qualifications:

  • 1–2 years of experience in a Sales admin, Telemarketing, or customer-facing support role within Canada
  • Proven ability to make high-volume outbound calls and set qualified appointments
  • Strong knowledge of Salesforce (or a similar CRM)
  • Proficient in Microsoft Outlook and Excel, including pivot tables, formulas, filters, and data summaries
  • Clear and professional communication skills, both written and verbal
  • Highly organized, detail-oriented, and able to manage multiple priorities at once
  • Self-motivated and resourceful, with the ability to independently learn about products and services
  • Experience in Telecom, Security Systems, or related Technical industries is a strong asset

Why Join Us?

We're a tight-knit team in a growing Company where you won't get lost in the crowd. You'll have the chance to make a real impact, work in a dynamic industry, and grow alongside experienced professionals in both Sales and Technical services.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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