Manager, Member Services

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba's largest credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member's individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits

We currently have an opportunity for a
Manager, Member Services (up to 18 months term)
to join our team in the
Lagimodiere
branch. As the Manager, Member Services you will implement operational plans, deliver business results, lead a team and ensure compliance in the areas of member service activities and applicable security procedures. You will recognize SCU's corporate vision and strategy and partner effectively with others to develop and execute on operational plans. You will foster a strong team environment that will attract, retain, and develop existing and potential staff. You will stay well-informed of trends and issues that may have functional or branch impact; attend industry-related events as a representative of SCU for the purposes of reinforcing and/or establishing new relationships.

Specific Responsibilities:

• Provide day to day leadership to the Member Services team (including staffing decisions, monthly coaching, and performance management).

• Achieve targets by ensuring staff members and the Assistant Manager, Member Services are trained, scheduled, coached, informed and empowered to use needs based selling techniques.

• Develop, maintain, and model a thorough knowledge of credit union policies, procedures and corporate values.

• Ensure change leaders are supported with communication, action and resources as required to deliver projects effectively.

• Partner with others across the organization to maintain clear lines of communication, meet service level agreements (where applicable) and achieve individual and organizational goals.

• Review and communicate relevant metrics to show progress towards agreed upon goals and targets; take action or escalate issues as required.

• Resolve service-related issues as required, escalating those outside of authority level or scope of influence; may require coordination of effort across departments.

• Actively seek out opportunities to engage the team in finding efficiencies within the Member Services department.

• Participate in the development of departmental budgets and operational plans; ensuring staffing levels and discretionary spending remains within budgeted levels.

• Ensure Member Services staff adhere to established security procedures (including opening/closing procedures, privacy, limits and vault access protocols).

• Actively participate in professional development courses, conferences and learning activities beyond required training; promote continuous learning to staff members.

Qualifications:

• Completion of Grade 12 education, supplemented by a minimum of 2 years of post-secondary studies in a relevant discipline.

• 4 to 6 years of progressively responsible experience in a related field, or an equivalent combination of formal education and practical experience that demonstrates competency.

• Comprehensive understanding of credit union and/or financial institution operations, including regulatory and compliance frameworks.

• Proven experience in operational planning, with the ability to develop, implement, and monitor strategic initiatives to achieve organizational objectives.

• Demonstrated expertise in change management and organizational communication, ensuring smooth transitions and stakeholder engagement during periods of transformation.

• Demonstrated ability to lead, mentor, and develop high-performing teams by fostering a collaborative and results-driven work environment.

• Skilled in providing clear direction, setting performance expectations, and empowering staff to achieve organizational goals.

• Ability to thrive in a fast-paced, sales-driven environment by effectively prioritizing tasks, and adapting quickly to changing business needs while supporting a team to meet performance targets.

Accessibility and Inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve and we encourage all qualified individuals to apply. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we'll work with you to meet your needs.

Closing Date: November 19, 2025

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest; however, only those selected for an interview will be contacted.