Service Delivery Manager

14 hours ago

Winnipeg, Manitoba, Canada Paladin Airport Security Services Full time $60,000 - $90,000 per year


Overview

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions" Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer 



Job Skills / Requirements

We are currently hiring a bilingual Service Delivery Manager on a 6-month term based out of Winnipeg Airport. 

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. 

You receive top industry wagesYou have the opportunity to advance and grow your careerYou receive comprehensive benefits

What do Service Delivery Managers do?

Overseeing screening operations at various checkpoints in their designated airportOverseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivityTake an ownership role in screening checkpoint operations and screening complianceBuild and maintain strong customer relationships with the stakeholders within aviation securityAchieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)Achieve KPIs within their purview, while identifying both strengths and weaknesses in operationsLead and mentor Screening Officers, promoting an engaged and motivated workforceYou will work closely with the Talent Acquisition and Labor Relations Teams to facilitate hiring, performance management and separation processes in alignment with company values and cultureConduct regular performance reviews and recommend employee recognition programsApply corrective measures following the progressive discipline process when and as neededCompile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incidentAssist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidentsConduct workplace investigations with guidance from People & Culture and the senior leadership teamPerform essential administrative tasks in alignment with daily operationsActively performance manage screening officers

What you bring to PASS:

Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environmentAbility to acquire Transport Canada Security Clearance and eligibility for Federal Security ClearanceMinimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environmentKnowledge of relevant security and employment legislationStrong operational focus, ability to work under pressure and provide creative solutionsExperience in managing personnel in a unionized environmentProficiency in using office software such as Word, Excel and PowerPointWillingness to work irregular hours, shift work, and attend incidents after hoursStrong communication, leadership, client service, and persuasive skillsFluency in French and English

This posting will be open until filled



Additional Information / Benefits

Paladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Les Services de Sécurité de l'Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l'Aéroport Paladin ("PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins. 



This is a Full-Time position


  • Manager Program Delivery Support

    13 hours ago

    Winnipeg, Manitoba, Canada IG Wealth Management Full time $100,000 - $150,000 per year

    Location: WinnipegIGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $271 billion in assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.Founded in 1926, IG Wealth Management is a key part of IGM's business model,...

  • Estimator & Service Development Manager

    1 week ago

    Winnipeg, Manitoba, Canada Insight Service Solutions Inc Full time $60,000 - $80,000 per year

    Benefits:Bonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementTraining & developmentTitle:Estimator & Service Development ManagerLocation:Winnipeg, MB | Full-time, Year-RoundSalary:$60,000 – $80,000 + Performance BonusesAbout Us:Insight Service Solutions Inc. is a growing leader in commercial and...

  • Delivery Driver

    1 week ago

    Winnipeg, Manitoba, Canada Corpell's Water Full time $40,000 - $80,000 per year

    POSITION SUMMARYPosition Title: Delivery Route DriverTenure Status : PermanentSalary Range: Full-Time HourlyLocation: 2627 Pembina Highway, Winnipeg R3T 2H5, Canada, ManitobaCorpell's WaterCorpell's Water is a home and office bottled water delivery business. We operate a water production facility using our exclusive ten step water purification process at our...

  • Delivery Driver

    1 week ago

    Winnipeg, Manitoba, Canada Boston Pizza Full time $16

    OverviewDelivery DriverDelivery Drivers are responsible for delivering our delicious food to our Guests at home. They are always smiling, dedicate to delivering perfect food, every time, and tailor their service to meet the needs of our Guests. As a team player, they do their part in building a positive work culture, through communication and teamwork with...

  • Delivery Driver

    4 days ago

    Winnipeg, Manitoba, Canada Boston Pizza Full time $35,000 - $45,000 per year

    OverviewDelivery DriverDelivery Drivers are responsible for delivering our delicious food to our Guests at home. They are always smiling, dedicate to delivering perfect food, every time, and tailor their service to meet the needs of our Guests. As a team player, they do their part in building a positive work culture, through communication and teamwork with...

  • Manager Health Services

    24 hours ago

    Winnipeg, Manitoba, Canada Shared Health Full time $80,000 - $120,000 per year

    Requisition ID: 393070Position Number: Posting End Date: December 15, 2025City: WinnipegEmployer: Shared HealthSite: Shared Health - MATCDepartment / Unit: Child & Youth Treatment ServicesJob Stream: Clinical SupportUnion: Non UnionAnticipated Start Date: 12/19/2025FTE: 1.00Anticipated Shift: Days;Standby coverage as required;On CallWork Arrangement: In...

  • Patient Services Manager

    1 week ago

    Winnipeg, Manitoba, Canada e-602b-42a1-b545-3b6ac2605255 Full time $51,829 - $68,225 per year

    CancerCare Manitobais a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of aworld free of cancerdrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an organization that is committed...

  • Manager of Patient Services

    6 days ago

    Winnipeg, Manitoba, Canada e-602b-42a1-b545-3b6ac2605255 Full time $86,000 - $104,000 per year

    CancerCare Manitobais a provincial agency which provides clinical and academic services and leadership for cancer control and the treatment of blood disorders. Our shared vision of aworld free of cancerdrives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an organization that is committed...

  • Manager Health Services

    19 hours ago

    Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full time $104,000 - $170,000 per year

    Requisition ID: 392031Position Number: Posting End Date: November 17, 2025City: WinnipegEmployer: Winnipeg Regional Health AuthoritySite: WRHA Community Health Services - Point Douglas Home CareDepartment / Unit: Home Care - CommunityJob Stream: Clinical SupportUnion: EXEMPTAnticipated Start Date - End Date: 11/24/ /24/2027Reason for Term: Other LeaveFTE:...

  • Delivery Driver

    2 weeks ago

    Winnipeg, Manitoba, Canada Save-On-Foods Full time $40,000 - $60,000 per year

    Put yourself in the driver's seat of a new career Join our growing team of Save-On-Foods delivery drivers and be a vital part of an innovative fulfillment team focused on providing Always Customer First Service to our customers and communities, from the store to the door. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.'s Most Loved Brand and...