Clerk C Member Services

Job Profile
Clerk C Member Services - Calculations Clerk
The Winnipeg Civic Employees' Benefits Program
Department:
The Winnipeg Civic Employees' Benefits Program

Designated Work Location:
5-317 Donald Street

Position Type:
Permanent, Full-time

Salary:
$2, $2,351.98

Posting No:
126484

Closing Date:
November 21, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

The Winnipeg Civic Employees' Benefits Program (WCEBP) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers and plan administration services to Members of the Winnipeg Police Pension Plan, the City of Winnipeg Civic and Police Employees' Group Life Insurance Plans. Its Member Services unit is responsible for the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of the WCEBP work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality.

Under the management of the Director of Member Services and the day-to-day supervision of the Pension & Benefits Officer, the Calculations Clerk is responsible for calculations related to retirement, relationship breakdown, changes to employment status, and death. Interacting with Plan Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role.

As The Calculations Clerk (Clerk C) You Will

• Perform calculations and administrative tasks in support of activities related to calculation and payment of pensions and benefits:
• Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable
• Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits
• Perform calculations relative to changes to employment status, relationship breakdown, retirement, and death using provided systems, tools, and procedures
• Analyze calculation results for reasonableness and accuracy
• Prepare letters, statements and packages of supporting documentation using supplied templates
• Prepare detailed coding instructions required to process payment of benefits to Members and beneficiaries
• Interact with Plan Members:
• Respond verbally and in writing to general enquiries from Members in a professional manner; provide general information related to pension and benefits as required or requested
• Ensure data integrity and privacy of Member records
• Participate in professional development training as required by WCEBP and perform other duties as assigned to assist in the efficient operations of WCEBP

Your Education And Qualifications Include

• Education and work experience requirements:
• Post-secondary education (degree, diploma, or certificate) in the area of business administration or finance. WCEBP encourages recent graduates to apply; on-the-job training and development is available for those candidates who are highly skilled, detail oriented, motivated and eager to take on a challenging and rewarding position.
• Completion of – or willingness to complete with three years of employment – the Pension Plan Administration Certificate (PPAC) program.
• Two years of previous experience in a professional environment is required.
• Strong analytical and mathematical skills are required.
• Proven self-starter, operating with a strong sense of urgency; ability to follow instructions and exercise good judgement with minimal supervision.
• Demonstrated excellent organization and time-management skills, with the ability to work under pressure with high volumes, follow through, and meet deadlines.
• Excellent communication and relationship building skills; including written and oral communication with the ability to present information clearly and professionally.
• Demonstrated proficiency in the use of Microsoft Office, with a focus in Excel.
• Knowledge of and/or experience in the pension field, both regulatory and administrative, would be considered an asset.
• Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members.
• A positive attitude and approach, including the willingness and ability to learn and adapt to change.
• IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Search information, please visit:
• Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
• Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by WCEBP management.

How To Apply
Apply Online, including all documentation listed below:

• Current resume AND Application Form (Required).
• Your application documents must clearly indicate how you meet the qualifications of the position.*

Online applications can be submitted in PeopleSoft through the Careers tile on the Employee Self Service homepage.

Hours of Work: 8:30 a.m. to 4:30 p.m. (35 hours/week)
Employee Group: Canadian Union of Public Employees (CUPE)
Contact Person:
Suzanne Buckley, Human Resources Specialist

Email:

Phone No.:

Position Reports To:
Amanda Jeninga, Director Member Services

• Vacancies will be filled in accordance with the current collective agreement with the Canadian Union of Public Employees (CUPE).
• Applicants will be required to undergo assessments to determine their knowledge, abilities and skills as they relate to the qualifications of the position.

Only candidates selected for interviews will be contacted.