Client Support Representative
2 days ago
TapMango is looking for our next Client Support Representative to provide first class customer service and technical support to our merchants
What You'll be Doing
Respond to, manage, and resolve support requests via live chat, email, and phone channelsAcquire the role of a marketing and business consultant to provide feedback to clients that fits their industry and business needsProvide prompt, friendly, and overall awesome service across all customer interactionsCoordinate incoming requests with the Sales and Success teams to ensure client needs are metSupport administrative tasks regarding billing transactions, shipment processes, hardware setups and potential merchant design workIdentify opportunities during service interactions to actively share platform best practices to stimulate product adoption + ROIIdentify and escalate defects to development in accordance with established escalation processMaintain high level of product and internal process knowledgeParticipate in and lead additional projects as requiredWhat You Bring
Keen interest in technologyExperience providing exceptional customer service/technical supportExcellent written and oral communication skillsSuperior customer service skills and a genuine enthusiasm for helping othersStrong computer skills with the ability to learn new software quicklyExperience working in a fast-paced environmentDetail-oriented approach with the ability to juggle multiple tasks simultaneouslyPositive attitude and diligent work ethicAbility to work well independently with minimal supervisionSelf motivated individual who has a high level of autonomy and the ability to effectively apply discretion in a remote work environment. Ability to work effectively and comfortably from a remote workplace, including having access to a a reliable and secure internet connection* Requires availability for all shifts on a rotating basis: Monday-Friday 10am-6pm EST, Monday-Friday 1pm-9pm EST, Tuesday-Saturday 10am-6pm EST. Shift rotation or schedule are subject to change in the future.
About TapMango
At TapMango, we provide companies with one of the highest quality customer engagement platforms on the market. We're currently powering thousands of merchants across Canada, the US and Europe, and we have just begun Our mission is to empower businesses to do 3 things; retain customers, upsell to existing customers, and acquire new customers. We provide merchants with all the necessary tools to run their very own loyalty program including an integrated suite of customized consumer facing technology, easy-to-use merchant tools, and automation algorithms, all aimed to enhance the customer experience.
Why Join our Team?
Our platform is truly a game changer in the small business arena and we need your help to empower as many vendors as possible. TapMango helps merchants compete with larger chains, so you can feel good about supporting local businesses and a diverse economy. Join a fun team with an amazing culture, tons of opportunities for growth and development, competitive pay and lots more
What We Offer
Generous time off planFully remote work & support to assist with making your remote office space as comfortable as possibleContinuous virtual coaching and supportComprehensive health benefitsSubsidized gym membershipWellness programs including a corporate Headspace and Lumino accountsPerformance recognitionProfessional development programGrowth opportunities (we really mean it)TapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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