Bilingual Client Service Representative

WHO WE ARE
When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

This position of Client Service Representative will report to the Client Service Leader in the following capacities: 

• Provide on-going services to plan administrators and advisors in dealing with a variety of questions, inquiries, solving issues and escalations. 
• Collaborate with Business Development Managers, Account Managers and other internal stakeholder to support our plan sponsors and advisors. 
• Educate and empower plan sponsors and advisors on GreenShield processes and tools such as plan administration online and other services. 
• Participate in client meetings including new group implementations, problem solving sessions, and general client relationship building events, as required. 
• Play a key role in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment and benefit administration requirements. 
• Represent the service role in finalist and service presentations with BDMs, demonstrating GreenShield's capabilities and our value proposition. 
• Collaborate with other members of the national service team and other internal teams in identifying process improvement opportunities. 
• Any other duties as required. 

The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team.  Candidates will possess the following qualifications and attributes: 

• University degree in administration or a combination of a college diploma and work experience in insurance. 
• Minimum of 5 years of experience in group benefits and/ or related industries. 
• Group insurance industry knowledge (Benefit administration, claims processes, and group contracts / booklets. 
• A passion for our clients and their plan members focusing on the delivery of high-quality service. 
• Excellent listening, verbal communication, and writing skills, in French and English 
• Be comfortable presenting GreenShield in various settings. 
• Strong relationship management and coaching skills. 
• Ability to problem solve, bring new ideas and make decisions and do so with a sharp focus on detail. 
• Ability to multi-task, establish priorities, and work well under pressure and be self-reliant 
• Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates. 
• Be a member of a highly effective team and have a focus first and foremost on the success of the team. 
• Be committed, professional, take ownership and accountability. 
• Strive to achieve excellence and have fun. 
• Proven ability to deliver presentations and build relationships. 
• Valid driver's license and access to a personal vehicle is required. 

NICE TO HAVE 

•  AMF license for group Insurance. 

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.

Here's to Better Health for All

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).