Client Service Representative

**Green Shield Canada (GSC) is no longer just a traditional health and dental benefits provider. We’re growing and evolving to have an even bigger impact**

GSC is one of Canada’s largest health benefits carriers and is uniquely structured as a not-for-profit social enterprise focused on improving the health and well-being of Canadians. GSC has always provided our clients with an unmatched healthcare experience - and now, we’re working to better serve our customers and communities by evolving from a health and dental benefits carrier to an integrated health services organization and Canada’s only payer-provider.

**WHY GSC IS A GREAT PLACE TO WORK**

Our team of over 1000 employees is focused on delivering meaningful solutions to improve the health and well-being of the more than 4 million Canadians we serve. GSC is also committed to investing in social impact initiatives to positively impact our communities coast-to-coast.

We are proud to have been selected by Waterstone Human Capital as one of Canada’s Most Admired Corporate Cultures. This award confirms GSC’s longstanding reputation as a company that respects and engages its employees, and one that is committed to providing an excellent working environment and offering challenging career opportunities and growth.

**With all our cutting-edge solutions, there’s never a dull moment**
We’re all-in on shaping the healthcare landscape - today and with an eye to the future. With our innovative approaches, we address the emerging health needs of our clients while supporting their employees. From our focus on digital mental health therapies (such as Inkblot) to our suite of technology solutions to our social impact initiatives, we love to get creative.

**We invest in our employees**
As we grow, so do our employees. We offer training and professional development to ensure employees excel and are well positioned for career advancement within GSC. We encourage our team to continue their education - and we help fund it.

**You’re part of something bigger**
As a social enterprise, we re-invest our profits to support local communities and advocate to make it easier for Canadians to live their healthiest lives. Our employees - and customers - benefit from knowing they are making a difference in communities across Canada.

**We don’t stop there. Check out these other perks**:

- Generous allotment of time away from work (including vacation, end of year holiday shutdown and even your birthday off)
- Extensive health and wellness benefits starting on day one (it is our business after all)
- Flexible work location and daily schedule (you can choose to work at home more than half the week)

**THE ROLE IN A NUTSHELL**

This position of Client Service Representative will report to the Client Service Leader in the following capacities:

- Work with Business Development Managers (BDM), Account Managers (AM), and other internal teams, and represent GSC to our clients and plan advisors on service related matters.
- Speak regularly with plan administrators and plan advisors in answering questions and solving any issues.
Educate and empower clients and plan advisors on GSC processes and tools such as plan administration online.
- Support plan amendments, and facilitate unique enrolment and benefit administration requirements.
- Attend client meetings, problem solving sessions, and general client relationship building events, as required.
- Participate in onboarding new clients, implement plan amendments, process terminations and facilitate unique enrolment and benefit administration requirements.
- Involvement in finalist and service presentations with BDMs and/or AMs, demonstrating GSC’s capabilities and our value proposition.
- Collaborate with other members of the national service team and other internal teams in identifying process improvement opportunities.
- Any other duties as required.

**WHAT WE ARE LOOKING FOR**
- Minimum of 5 years of experience in benefits and/ or related industries.
- Understanding of benefit administration issues, claims processes, and group contracts / booklets.
- A passion for our clients and their plan members focusing on the delivery of high quality service.
- Possess excellent verbal and written communication skills and will be comfortable presenting GSC in various settings.
- Strong relationship management and coaching skills.
- Ability to problem solve and make decisions, and do so with a sharp focus on detail.
- Ability to multi-task, establish priorities, and work well under pressure and be self-reliant, while having a focus first and foremost on the success of the team.
- Have a positive attitude, and will enjoy learning from and teaching clients, internal partners, and your teammates.
- Strive to achieve excellence and have fun.
- Proven ability to deliver presentations and build relationships.
- Valid driver’s license and access to a personal vehicle is required.

**NICE TO HAVE**
- Bilingualism (English and Fre