Dispatcher (Quebec)

2 weeks ago

Quebec City, Canada Groupe Touchette Inc. Full time

The **Dispatcher** plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.

**ASSIGNED RESPONSIBILITIES**
- Check for new orders in the computerized system;
- Schedule delivery routes according to current orders and expected arrival time;
- Generate a computerized list of items for the order pickers based on each specific routes;
- Prepare delivery orders for drivers with specific instructions on each route;
- Oversees the loading sequence of delivery trucks;
- Monitor the delivery and communicating information to customer service;
- Provide telephone support to delivery drivers on the road;
- Welcome and assist customers performing a pick up at the warehouse;
- Produce various reports of activities and performance indicators;
- Participate in the inventory management;
- Assign gas/fleet cards and manage proper use of the vehicles;
- Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met;
- All other related tasks.

**SUCCESS FACTORS**
- Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area;
- Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping;
- Team oriented: You have a great team spirit and excellent communication skills;
- Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected;

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