Clinical Applications Specialist

About Us
Synaptive Medical is a Canadian medical device company, based in Mississauga ON, focused on supporting healthcare professionals and systems in patient diagnosis and treatment. Synaptive's suite of products include MRI, surgical planning, navigation, and robotic visualization – all of which can be seamlessly combined or used independently in the operating room. The company has a number of opportunities for innovative people to join the team and share in the development of technologies to solve surgical and imaging challenges in patient care.

The Opportunity

The Clinical Applications Specialist (CAS) is an essential part of Synaptive Medical. The CAS provides primary on-site clinical support of Synaptive's surgical technologies by acting as a knowledgeable and highly skilled technical resource in the hospital operating room. The CAS is expected to actively manage primary accounts assigned to them while also contributing to regional and national coverage as needed. At their assigned accounts, the CAS is responsible for driving customer engagement, supporting commercial success, pursuing excellence in clinical support, developing themselves and the team, and maintaining good corporate citizenship.

What You'll Do

• Pursue excellence inclinical support
• Clinical support of all Synaptive surgical technologies inside and outside of the operating room
• Deliver Synaptive surgical technology training and coaching pre-operatively and intra-operatively to surgeons and hospital staff
• Provide front line technical support to Synaptive surgical technology inside and outside the operating room in collaboration with field service team
• Work with hospital IT staff to test/enable connectivity of Synaptive surgical technology in the OR
• Build relationships with stakeholders (neurosurgeons, RNs, schedulers, administration) as a clinical, technical and business resource
• Drive customer engagement
• Drive clinical adoption and surgeon/resident engagement of Synaptive products at accounts
• Identify and support co-marketing opportunities at assigned accounts
• Support commercial success
• Identify, pass and facilitate early communication on sales lead opportunities at accounts to CAM, RSM and other commercial team leaders
• May periodically support sales activities in close collaboration with CAM, RSM and other commercial team leaders
• Drive team and self
• Train, mentor, and support teammates
• Strive to grow professionally
• Drive continuous improvements to our technology and processes
• Maintain good corporate citizenship
• Execute good documentation practices for compliance
• Manage the Voice-of-customer (VOC) through providing customer feedback to Synaptive leadership, product management, service and engineering teams
• Execute administrative responsibilities
• Complete all required case reporting, continuing education, and paperwork on time and accurately
• Adhere to performance management disciplines of weekly 1:1 calls with RCM, weekly/bi-weekly team calls, national team meetings, company townhalls and annual performance reviews
• The employee may perform other related duties as necessary to meet the ongoing needs of the organization
• Non-local travel up to 60% annually. Short notice non-local travel is occasional and would require same day flight departure
• Ability to maintain 1-hr on-call response time locally for approximately 10 days per month(24-hour coverage with 12 hr maximum shift time)

What You'll Need

• Bachelor of Science degree from an accredited reputable institution or equivalent experience
• Problem-solving skills and the ability to make informed decisions under pressure
• Strong customer service skill set
• Clear, concise written and verbal communication skills
• Strong attention to detail and ability to bring customer satisfaction situations to a successful completion in a timely manner
• A valid Canadian or USA passport is required
• Driver's license with ability to travel to accounts as required.

It'd Be Amazing If You Had

• 1-3 years of work experience, ideally in healthcare
• Prior experience with training in the use and applications of medical devices or equipment
• Operating room background/experience
• Experience with robotics, medical navigation, and optics
• Experience working with software for medical applications, PACS, DICOM
• Imaging and intraoperative modality experience, advanced medical terminology and/or familiarity with neurobiology and white matter connectivity
• Customer service experience
• Experience in a fast-paced healthcare environment (EMT, technician, nursing, etc.)
• Experience working with disruptive medical technologies
• Experience in developing and delivering training programs

About You

• Positive attitude
• Self-motivated, results oriented, persistent, and assertive
• Ability to manage your own schedule
• Highly organized
• Easily accessible and reliable for communication via phone, email, and messaging apps
• Cooperative and collaborative team-first mentality
• Excellent interpersonal skills and persuasive/engaging communication skills to develop key relationships
• Eager life-long learner
• Passionate about medical device technology, healthcare, and contributing to account management and growth
• Desire to teach, educate and train
• Tenacious and determined to resolve and learn from challenging situations
• Excited by non-traditional job hours and travel
• Compassionate and patient-success focused
• Professional, thoughtful, and mature

Special/Physical Requirements

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is regularly required to stand, walk and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee regularly works in hospital environment. The employee will be exposed to clinical operating rooms, for which proper personal protection equipment will be assigned and worn.

Benefits
Synaptive will provide reimbursement for non-local travel and required expenses. Health benefits include Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, and wellbeing program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), RRSP, basic life insurance, and short-term disability insurance.

COVID-19 Considerations

Synaptive has a special duty to take a leadership role in protecting the health and wellbeing of its employees and the public. The COVID-19 vaccines are an important public health measure for mitigating the spread of COVID-19 in the workplace and society. As a condition of employment, the successful candidate will be asked to provide proof of vaccination or a reason protected by legislation why they cannot be vaccinated against COVID-19.

Diversity & Inclusivity

Synaptive is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other's thoughts and opinions and by working towards a greater common goal, saving lives.

Accommodation

Synaptive Medical is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Synaptive will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if your application is selected to proceed in our hiring process.

How to Apply

Unless otherwise stated, applications will only be considered from candidates eligible to work in Canada, or the country in which they're applying to, without sponsorship.

If you are interested in this position and can demonstrate that you meet or exceed the requirements defined in the job description, please include
#GOBRAIN
in the top right corner of your resume and then complete your online application by clicking "Apply Now" and following the prompts.

The successful candidate to this role will be asked to complete background checks, which may include criminal, credit, employment and/or educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable background check.

We would like to thank everyone who submits an application. Due to the volume that we receive, only those candidates selected for interviews will be contacted.