Medical Office Assistant

VIBE MEDICAL SPECIALISTS - MEDICAL OFFICE ASSISTANT

About Us:

Vibe Medical Specialists is a fast-paced, multidisciplinary specialist medical clinic dedicated to providing exceptional patient care while strictly adhering to the Health Information Act (HIA) and all privacy regulations. We are seeking an experienced and certified Medical Office Assistant (MOA) who is self-motivated, ambitious, and quick to grasp new concepts efficiently.

Position Overview:

As a Medical Office Assistant at Vibe Medical Specialists, you will play a crucial role in supporting physicians and ensuring the smooth operation of our clinic. Reporting to the clinic manager, your responsibilities will encompass a variety of administrative and clinical tasks with a strong emphasis on maintaining patient confidentiality and compliance with HIA rules.

Preferred Qualifications:

• Completion of a Medical Office Assistant Program.
• Previous experience in a healthcare setting, particularly with strict adherence to privacy and confidentiality protocols.

Key Duties & Responsibilities:

• Strict Adherence to Patient Confidentiality:
• Uphold all aspects of the Health Information Act (HIA) and complete mandatory privacy courses.
• Handle all patient information discreetly and securely to maintain confidentiality.
• Ensure compliance with privacy regulations in all communications and documentation.
• Electronic Medical Records Management:
• Utilize the EMR system (Accuro) and other applications to schedule appointments, prepare for visits, and maintain accurate documentation.
• Implement best practices for data security within the EMR system.
• Patient Interaction:
• Answer phones and greet patients professionally while safeguarding sensitive information.
• Receive and communicate messages accurately, ensuring confidentiality at all times.
• Room patients and take vitals (Blood Pressure, Heart Rate, Height, and Weight) with respect for patient privacy.
• Scheduling & Coordination:
• Book appointments and procedures in both hospital and outpatient settings.
• Coordinate patient preparation for procedures, emphasizing privacy considerations.
• Maintain a comprehensive electronic calendar for physicians, ensuring all scheduling respects patient confidentiality.
• Documentation & Communication:
• Prepare and reconcile medical documents and requisitions with meticulous attention to confidentiality.
• Proofread and securely fax clinical letters, adhering to privacy protocols.
• Process referrals and communicate with referring physician offices regarding statuses or appointment details discreetly.
• Clinical Support:
• Interview patients to complete intake forms, update demographics, and screen for illnesses while ensuring privacy.
• Educate and support patients regarding their visits and healthcare needs, maintaining discretion.
• Clinic Maintenance:
• Maintain exam rooms by cleaning, disinfecting, organizing, and restocking supplies according to infection control standards (AHS/AMA).
• Apply proper handwashing techniques and follow all infection control protocols.
• Additional Responsibilities:
• Tend to various patient follow-up tasks delegated by the physician and/or clinic manager, ensuring confidentiality.
• Display flexibility and dedication to work—shift patterns may include occasional weekends (Saturday).

Behaviours & Characteristics:

• Integrity & Discretion:
• Demonstrate a strong commitment to maintaining patient confidentiality (HIA) and the ability to be discreet and thoughtful in all interactions.
• Honest, ethical, and professional demeanor.
• Communication Skills:
• Excellent oral and written communication skills, with an emphasis on protecting patient privacy.
• Ability to effectively communicate with patients, families, and healthcare team members while respecting confidentiality.
• Organizational Skills:
• High level of organizational and time management skills.
• Ability to maintain accuracy and follow directions while multitasking or working under tight timelines.
• Adaptability & Learning:
• Adaptability and willingness to learn new systems and privacy regulations.
• Maintain a "can-do" approach and demonstrate optimism in challenging situations.
• Patient Care:
• Assist patients to feel comfortable before, during, and after their visits; provide support and compassion.
• Ability to deal effectively with behaviors exhibited by people in distress, ensuring their dignity and privacy.
• Independence & Teamwork:
• Ability to work independently while contributing positively to a team environment.
• Deliver and promote excellent patient care and customer service within the framework of privacy laws.

Application Instructions:

If you are passionate about providing high-quality patient care and have a strong commitment to maintaining patient privacy in accordance with the Health Information Act, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and how you uphold privacy and confidentiality in your work.

Job Type: Full-time

Pay: $17.00-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Experience:

• MOA: 1 year (preferred)

Work Location: In person