National Service Operations Coordinator

2 days ago

Mississauga, Ontario, Canada Flynn Group of Companies Full time

At Flynn, it's not just a job, it's a career

National Service Operations Coordinator

Flynn Group of Companies

Mississauga, ON 

What We Offer:

· Competitive wages and benefits

· RRSP matching

· Great environment where our motto is "Flynn Family Winning Together"

A Day in the Life:

· Process and organize a high volume of reports.

· Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes.

· Produce detailed written reports on our findings and recommendations and forward to customers.

· Maintain and update customer database for each local branch.

· Use of web-based technology to obtain our field service technicians' data.

· Respond to local branch inquiries in a timely, courteous, and professional manner.

· Work closely with local branch personnel and departments to satisfy customer requirements.

· When required, follow up on outstanding quotations with customers via telephone and emails.

· Provide operational support to the local branches as it pertains to your role.

· Other administrative duties as required by the team.

What you bring:

· Ability to follow process-driven tasks with meticulous attention to detail and organizational skills.

· Ability to follow specific processes.

· Display excellent interpersonal and communication skills, both written and verbal essential.

· Ability to multi-task and prioritize to meet pressing deadlines.

· Ability to work independently, as well as in a team-based environment.

· Ability to make decisions based on your training.

· Ability to take initiative.

· Proficient computer skills in Windows based software.

· Advanced typing skills.

· Strong organizational skills.

· Ability to collaborate in team meetings.

· Strong demand for the English language, both written and verbal.

· Previous experience in a Customer Service role is considered an asset.

· Previous experience in the roofing industry is considered an asset.

· Advanced Microsoft Office skills (mainly Word and Outlook)

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

Disclosure: We use an AI-powered system to initially screen resumes.  However,  all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate's potential fit for a role they applied to.

This posting is for an existing vacancy within the organization.

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