Guest Experience Manager, Private Residence

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistler is looking for a Guest Experience Manager, Private Residence who shares a passion for excellence and who infuses enthusiasm into everything they do.

About The Role
Supports the Director of Private Residences and Residence team in delivering an elevated, highly personalized, and meaningful residential experience. This hybrid role combines lifestyle curation, operational excellence, and hands-on guest engagement. The Private Residences Guest Experience Manager plays a key role in delivering thoughtful in-residence moments, coordinating amenity programming, and assisting with special requests—differentiating Four Seasons Private Residences Whistler from traditional luxury accommodations.

What you will do

• Delivers Daily Curated Experiences: Sets up and hosts morning and evening experiences including energy bar & juice stations, wine & snack tastings, and curated turndown amenities and others as required.
• Manages Rotating Touchpoints: Prepares and rotates amenity offerings such as artisanal snacks, wellness items, children's activities, bath rituals, and seasonal local goods.
• Personal Guest Services: Provides hands-on assistance with luggage and clothing organization such as unpacking services upon guest arrival. Offers wardrobe pressing, local errand runs, and village orientation tours if required.
• A La Carte Experiences: Coordinates and delivers personalized experiences such as cookie baking, movie night setups, book delivery for children, root beer/popcorn pairings, and in-room spa-style setups.
• Amenity Logistics & Setups: Sets up, hosts, and cleans up amenity displays daily (morning and evening). Prepares carts, products, and guest touchpoints with thoughtful presentation and attention to detail.
• Creative Execution of Lifestyle Touchpoints: Uses visual, thematic, and seasonal inspiration to curate unique guest-facing experiences. Applies creativity to amenity presentation, seasonal décor, and storytelling elements that enhance the guest journey.
• Contributes to Service Design: Collaborates with the Director of Residences to brainstorm, test, and evolve new in-residence service concepts and amenity ideas that are aligned with the Four Seasons brand and Whistler's lifestyle culture.
• Pool & Recreation Amenity Support: Assists with summer poolside offerings and coordinates with hotel pool team to ensure residential poolside amenity experiences are aligned and elevated.
• Whistler Expertise: Shares curated local tips and seasonal highlights during guest interactions. Maintains awareness of Whistler village events, trails, dining options, and wellness experiences.
• Guest Escorting & Orientation: Provides warm, knowledgeable escort services to on-site amenities and Whistler village, including restaurant and ski concierge introductions.
• Operational Support: Assists with tracking amenity inventory, polishing glassware, restocking supplies, and maintaining organizational excellence in storage and prep areas.

What you bring

• Education: High School diploma required; post-secondary education in Hospitality or related field preferred.
• Experience: 2+ years in luxury hospitality, lifestyle services, guest experience, or concierge roles.
• Technical Skills: Proficiency with iOS/Android devices, messaging platforms (including WhatsApp), and basic POS or amenity tracking software, Opera and Hotsos experience is a bonus.
• Language: Fluent English required; additional languages an asset.
• Mobility: Ability to walk, bend, lift, and move freely throughout the residence and village areas.
• Lifting: Able to carry up to 25 kg for deliveries and setup
• Indoor/Outdoor: Combination of indoor and outdoor service, depending on guest needs and event programming.
• Standing/Walking: Up to 80% of the shift involves standing, walking, or escorting.
• Lifting/Carrying: Regularly lifts and carries guest amenities, supplies, and small carts.
• Passionate about lifestyle hospitality and personalized guest experiences.
• Strong organizational and multi-tasking skills.
• Creative mindset and ability to enhance the residential experience with curated moments.
• Excellent interpersonal communication and emotional intelligence.
• Able to anticipate guest needs and think proactively.
• Impeccable grooming and presentation.
• Must maintain the highest level of discretion and guest confidentiality

What We Offer
Salary Range: $68,000-$73,000
Housing Allowance

Winter Leisure Pass; ski pass or leisure benefit

Use of the Fitness Facility

Medical, Dental and Sick leave coverage

Employee Travel Program; complimentary and reduced rates at other Four Season

Excellent Training and Development opportunities

Complimentary meal per shift in our employee dining room

Employee Recognition Programs

Dry Cleaning Services

Schedule & Hours
As our hotel is open 24/7, 365 days a year, we expect our Guest Experience Manager to be flexible in working mornings, evenings, weekends, and holidays.

• Flexible scheduling, including split shifts, may be required to support peak guest activity during mornings and evenings.
• Regular workdays will primarily fall on high-demand periods such as weekends and holidays, with scheduling based on business needs.
• Split Shift Flexibility: Willing to work flexible shifts (could include split shifts) to support morning, midday, and evening programming and guest needs as required.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work for Four Seasons:

Learn More About Four Seasons Whistler On Social Media
Instagram: @FSWhistler

Twitter: @FSWhistler

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We look forward to receiving your application

• Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.