Guest Services Agent

1 week ago

Whistler, British Columbia, Canada LaTour Group Management Canada Full time


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Guest Services Agent




Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage reservations and check guests in and out using a computerized system

Handle guest requests, such as booking tours or making restaurant reservations

Assist with check-in and check-out processes, including handling payments and issuing keys

Answer phone calls and respond to online inquiries in a timely and professional manner

Assist with organizing and setting up events and meetings

Handle guest complaints and concerns

Perform light cleaning duties, such as wiping down counters and restocking supplies

Balancing Reservation FoliosTaking PaymentsDoing Night AuditHas a bright personality

Qualifications:

Previous experience as a front desk agent or in a customer service role is preferred

Strong communication and interpersonal skills

Ability to multitask and handle a high-volume workload

Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

Flexibility to work evenings, weekends, and holidays as needed

Strong math skillsExperience with ExcelCan troubleshoot and perform minor maintenance if necessary 

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