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Guest Experience Supervisor
2 weeks ago
Who We Are
At Gibbons Whistler, we're all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.
Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.
The Opportunity
Are you a natural leader who thrives in a fast-paced, people-focused environment? As a Guest Experience Supervisor, you'll guide our front-line team in delivering unforgettable experiences across all Gibbons brands—from The Adventure Group bookings to Après venues, festivals, memberships, and more. You'll support daily operations, coach Guest Experience Agents, and ensure every guest interaction reflects our commitment to Making People Happy.
If you love elevating experiences, creating smooth processes, and helping a team succeed, this role is for you.
Wage and Perks of the Job
- $ $26.00 based on experience and qualifications
- 50% off food & beverage at all Gibbons venues
- Adventure perks: 50% off The Adventure Group for you and your friends & family
- Accommodation discounts: 25% off at The Adara Hotel and Gibbons Life Condos
- Wellness perks: 20% off at The Spa at Whistler
- Exclusive partner discounts at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler's most dynamic hospitality group – we're passionate about promoting from within and supporting your career journey.
- Immersive work environment steps from the mountains – we take our core purpose of "Have Fun" very seriously.
What You Bring to the Table
- 1–2 years of experience in Guest Experience, Hospitality, Sales, or Reservations.
- Previous leadership or mentorship experience an asset.
- Strong communication, problem-solving, and conflict-resolution skills.
- Ability to coach and support a team in a fast-paced, high-volume environment.
- Highly organized with strong attention to detail.
- Confident using digital tools and reservation systems (Slack, Outlook, Excel; Fareharbor, SevenRooms, PeopleVine, Toast, Podium—training provided).
- A proactive mindset focused on solutions, improvement, and consistency.
- Passion for guest service and the Gibbons mission of making people happy.
Your Days Will Look Like
- Lead and support the Guest Experience team during daily operations.
- Act as the escalation point for guest concerns, complex bookings, and VIP requests.
- Oversee reservation management, TAG activity bookings, Après Pass sales, ticketing and product build outs, keeping inventory up to date.
- Ensure accuracy across systems including Fareharbor, SevenRooms, PeopleVine, Toast, Podium, and Slack.
- Provide real-time coaching, support onboarding, and help deliver ongoing training.
- Review agent workflows, promos, payment links, and reporting to ensure consistency and accuracy.
- Track and share KPIs, guest satisfaction data, and revenue metrics.
- Collaborate with TAG, Gibbons Venues, and People Operations teams to support seamless guest journeys.
- Help lead a quarterly project in a focus area (Guest Experience, Team Experience, Membership, or Community Engagement).
- Support scheduling needs and maintain clear communication across all channels.
- Jump in where needed to keep operations running smoothly.
Sound like a fit?
If you're looking for a role where you can grow, lead, and genuinely make a difference every day, this is it. Join a crew that supports your development, celebrates your wins, and lives by the motto "Make People Happy."
Take the next step in your career—apply today and be part of something unforgettable.
At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy
