Senior Catering and Conference Services Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada's Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you're delivering heartfelt service or curating unforgettable stays, you'll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistler is looking for a Senior Catering and Conference Services Manager to cover a Maternity Leave Coverage from March 2026 – April 2027.

About the role

As a Senior Catering & Conference Services Manager at the Four Seasons Resort Whistler, you will raise the efficiency and effectiveness of the day-to-day operation of the Catering & Conference Services Department while personally planning, selling and servicing catering & conference business.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our clients and guests. Satisfying our clients and guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other's contribution and importance.

What you will do:

• Maintain detailed knowledge of hotel facilities, meeting spaces, departmental operations, and the competitive market.

• Serve as the primary liaison between clients and the hotel, coordinating all needs including guest rooms, catering, events, audiovisual services, transportation, and off-site recommendations.

• Ensure compliance with group sales contract policies, including deposits, cut-off dates, attrition, rooming lists, and billing instructions.

• Maximize revenue by finalizing bookings, upselling services, and partnering with the sales team to ensure optimal function space utilization .

• Respond to catering inquiries and provide timely follow-up.

• Conduct property tours and comfortably host clients and meeting planners.

• Prepare accurate and timely event documentation such as proposals, contracts, Banquet Event Orders (BEOs), diagrams, resumes, and all Golden Sales and Catering system inputs.

• Communicate group needs to all relevant departments, including amenities, arrival/departure schedules, deliveries, and special meal requirements.

• Participate in hotel staff meetings and pre-convention meetings with groups.

• Supervise banquet event execution, ensuring exceptional service delivery and strong client relationships.

• Lead Banquet Event Order and Group Resume meetings to ensure effective communication across departments.

• Support the review, auditing, and assignment of booking turnovers in the absence of the Director of Catering & Conference Services.

• Assist with catering financial forecast preparation and budget analysis.

• Train and support new and existing team members in Conference Services and Catering.

• Review and update departmental policies and procedures as needed.

• Meet annual personal and team sales and service goals.

• Perform additional tasks or projects as assigned by hotel leadership.

What you bring:

• Minimum three years of experience in catering, conference services, event planning, or hospitality management in a full service resort or hotel required .

• Strong organizational, communication, and client-relationship skills.

• High level of creativity and innovative thinking.

• Ability to multitask, prioritize, and manage complex event details.

• Proficiency with sales and catering systems preferred.

• Proficient computer skills

• Demonstrated coaching and people development skills.

• Ability to work flexible hours, including some evenings , weekends, and event-related schedules.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

What we offer:

• Salary Range: $75,000-$85,000 annually

• Housing Allowance

• Use of the Fitness Facility

• Medical, Dental and Sick leave coverage

• Employee Travel Program; complimentary and reduced rates at other Four Seasons Properties

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Senior Catering & Conference Services Manager to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media :

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.