Customer Service/ Administrative Assistant

2 weeks ago

Stratford, Ontario, Canada Masterfeeds Full time $40,000 - $60,000 per year

Embark on a rewarding career journey as an CSR/ Administrative Assistant at Masterfeeds Inc. Stratford. In this role, you'll be the heartbeat of our customer interactions, providing insightful guidance on our products and services.

As a dedicated advocate for customer happiness, you'll address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your daily mission is to ensure that every customer feels valued and understood, taking pride in the crucial role you play in our company's success.

If you're passionate about making a difference and eager to be part of a team that cherishes customer satisfaction as a core value, we invite you to apply. Your journey with us will be filled with learning, growth, and the joy of knowing that you're making a real impact.

As a CSR/ Administrative Assistant, the following will be your key responsibilities:

  • Receiving and processing orders
  • Understand Masterfeeds product and service and share that knowledge with the customer
  • Maintain organized records of all orders, invoices and customer communications
  • Respond to customer inquiries regarding order status, product availability, and shipping information and provide follow up to the customer
  • Ensure proper communication between sales desk and manufacturing plant
  • Work with other departments to create, maintain and track pick-up and deliveries
  • Receiving and processing incoming and outgoing commodities
  • Maintain a safe and sanitary atmosphere and ensure compliance with quality standards
  • Other duties as assigned

Requirements:

  • Must be legally eligible to work in Canada
  • Exceptional customer service skills
  • Ability to prioritize tasks and follow-up
  • Understand and communicate in English (verbal/written)
  • Proficiency in Microsoft Office and internet applications
  • Analytical, organizational and problem-solving skills
  • Ability to make good judgments and quick decisions

Preferred:

  • Previous experience in a similar role
  • High school diploma or equivalent

Why work with us?

At Masterfeeds, we are proud to be a leading nutrition provider for animal agriculture in Canada since 1929, with over 20 feed manufacturing plants across the country, employing over 600 people, and supporting over 7000 Canadian farm families every year.

We offer:

  • A competitive wage and pension plan
  • Group insurance benefits, including health, dental, and vision
  • Referral incentives for bringing new talent to our team
  • A supportive and inclusive work environment

How to apply?

If you are interested in joining our team, please apply online, or send your resume by mail

Attention: Operations Manager

Masterfeeds Inc. Stratford

130 Park St

Stratford, Ontario

N5A 3W8

At Masterfeeds we are committed to fostering an inclusive and respectful workplace where diverse perspectives help drive innovation in agriculture. We welcome unique skills, experiences and backgrounds. If you're passionate and excited about this role we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity and accessibility in the selection process.

If you require accommodation during the recruitment process, please contact Masterfeeds Accessibility

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