Executive Social Media Manager

Ready to be a Titan?

ServiceTitan is seeking a highly skilled communications expert to lead our executive social media program. Reporting to the Senior Manager, Social Media, the Executive Social Media Manager will be a trusted partner to our C-suite, responsible for translating their vision and our corporate strategy into a compelling and authentic online presence.

The ideal candidate is an exceptional communicator with a passion for bringing structure to complex initiatives. You are not only a strategist, but also prepared to personally manage all aspects, from content strategy to daily execution. This individual will collaborate closely with multiple executives and internal teams to deliver a best-in-class program. The ideal candidate will possess strong writing skills, the ability to authentically capture an executive's voice and style, and deep experience managing social media for senior, high-visibility leaders. This candidate must be adept at managing the social media activities of multiple leaders, navigating a complex business environment, and demonstrating exceptional judgment, discretion, and political savvy in a fast-paced executive setting.

What you'll do: 

• Serve as the primary point of contact for all social media inquiries and initiatives, ensuring seamless communication and engagement with our executive team on a regular basis.

• Develop content and engagement strategy for each leader based on business priorities, key themes, and personal interests 

• Ghostwrite, and execute all social media content, capturing their unique, authentic voices and aligning their narratives with overarching business goals.

• Measure program impact and tailor content strategy based on learnings

• Proactively monitor industry trends, competitor activity, and relevant conversations, identifying strategic opportunities for our executives to engage and lead the discussion.

What you'll bring: 

• Communications professional with 5+ years of experience in social media or corporate communications, with at least 3+ years dedicated specifically to managing executive social media presence

• World-class ghostwriting, copywriting, and editorial skills, with a proven ability to capture and adapt to multiple, distinct executive voices 

• Unimpeachable discretion, confidentiality, and exceptional attention to detail

• Proven ability to build strong, advisory relationships and manage complex dynamics with C-level stakeholders, acting with confidence, tact, and diplomacy.

• Deep understanding of the social media landscape, particularly LinkedIn, with a point of view on how to leverage channels for thought leadership

• Data-driven problem solver with a clear perspective on how to measure success and demonstrate the business value of social media programs

• Cross-collaborative by nature, you can quickly build relationships and are excited to build this new function while integrating it into the broader team strategy

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us. 

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

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A Note on the Application & Hiring Process:

This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.

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Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is between $121,000 CAD - $170,900 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.

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Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our

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