Business Development Representative

1 week ago

Greater Toronto Area, Canada Five9 Full time

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a member of the Business Development Team, you will be responsible for generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company.
This position is remote and requires fluency in both English and French.
Key Responsibilities:

  • Qualifying OUTBOUND leads from Marketing and converting them into sales opportunities
  • Meeting quota of qualified sales opportunities for Five9's field sales team
  • Make 50-80 calls per day, with additional touch points by e-mail
  • Proactively and promptly process all leads to with the appropriate disposition
  • Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
  • Deliver consistently against quota, despite imperfect systems and processes
  • Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environment
  • Effectively articulate the Five9 value proposition by phone and e-mail
  • Continuously log activities and intelligence into
  • Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
  • Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices

Key Skills:

  • Bachelor's degree required
  • Fluent in French and English
  • Work experience in a lead generation setting
  • High-caliber cold calling skills
  • Familiarity with common office software and CRM
  • Proven track record of achieving corporate quotas and goals
  • Ability to handle objections and educate prospects in a consultative manner
  • Demonstrated curiosity, resourcefulness, motivation, and initiative
  • Professional business acumen, strong communication skills, strong presence, and confidence
  • Highly team oriented – must be able to accept and contribute new ideas
  • Excellent time management with ability to multi-task, prioritize, etc
  • Experience selling enterprise products/services, especially SaaS, or other technology is a plus

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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