Customer Service Representative

2 weeks ago

Waterford, Ontario, Canada Caradoc Townsend Mutual Full time $40,000 - $60,000 per year

Caradoc Townsend Mutual Insurance Company (CTM) is looking for a dynamic, career-minded individual with a passion for helping people.

The CTM Customer Service Representative is a vital part of our Agency Team, responsible for managing workflows and providing professional service support while working alongside experienced Agents.

Our CSR Team works as a unit and thrives on teamwork, supporting their Agent partners as well as each other. This role also provides an opportunity to build working relationships with the Underwriting Team and learn multiple lines of insurance.

What you will do:

  • Collaborate with assigned Agents to support a book of business
  • Working in multiple lines of business including Personal Lines, Farm Insurance and Commercial Lines
  • Review renewals and endorsements for accuracy
  • Provide quality control when uploading new business applications
  • Assist customers with changes to their policies
  • Participate in webinars, seminars and courses that support career growth
  • Work with the CTM Underwriting Team to deliver efficient and precise documents
  • Provide administrative support to our Corporate Services Team when needed
  • Participate in community initiatives supported by CTM
  • Champion a culture of kindness, agility, integrity, respect, and relationships

What you will need:

  • A valid General License OTL (Other Than Life) or Registered Insurance Broker of Ontario (RIBO) License
  • Customer service experience and a desire to provide a first-class experience to clients
  • Minimum 1 year of insurance industry experience
  • A college diploma in a business subject would be considered an asset
  • Familiarity with Applied Epic and PolicyWorks would be considered an asset
  • Strong communication, time management, and organizational skills with attention to detail
  • Ability to work both within a team as well as independently
  • A desire to help and improve your community

What we offer:

We are an equal opportunity employer offering:

  • A flexible hybrid work environment
  • A rewarding career and comprehensive compensation & benefits package
  • Training, education, and career advancement opportunities
  • A work environment that is fun and friendly and supports a healthy work-life balance

If this sounds like you, please submit your application to us for consideration.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Caradoc Townsend Mutual Insurance Company is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Caradoc Townsend Mutual Insurance Company will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Caradoc Townsend Mutual Insurance Company strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Caradoc Townsend Mutual Insurance Company will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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