Contract Communications

Caradoc Townsend Mutual Insurance Company (CTM) is looking for a dynamic, career-minded individual with a passion for helping people.

The Communications & Marketing Coordinator 
at CTM performs a wide variety of duties in our Kilworth and Waterford offices. Responsibilities will include Internal Communication duties developing and implementing internal communication strategies for various platforms. In addition, Marketing responsibilities include creative needs-based material for Social Media and CTM's website. This position requires maintaining confidentiality and professionally interacting with employees, management, and the public.

We strive to deliver efficient processes and excellent customer service for all.

What you will do:

• COMMUNICATION DUTIES
  • Develop and distribute internal newsletters and updates to keep employees informed about company news, policies, and events.
  • Create and maintain an internal communication calendar to ensure timely and consistent messaging.
  • Facilitate communication between the executive team and staff by organizing town hall meetings, Q&A sessions, and other interactive forums.
  • Write and edit content for the company's website, ensuring it is up-to-date and engaging.
  • Ensure all communication materials are consistent with CTM's brand guidelines and messaging.
  • Develop high-quality content for various communication channels.
  • Work with subject matter experts to gather information and create content that is accurate, informative, and aligned with CTM's objectives.
  • Monitor and analyze the effectiveness of communication initiatives using metrics and analytics tools.
  • Provide regular reports on communication activities and outcomes to the management team.
   MARKETING DUTIES
  • Support CTM online presence through consistent branding that engages our target audiences
  • In accordance with our Social Media Strategy, create monthly content calendars of posts and stories
  • Write captions and source/produce visuals
  • Schedule posts across platforms/selected based on content fit per channel
  • Monitor & report on social media growth and engagement (comments, messages, mentions)
  • Track analytics (growth, reach, engagement rates)
  • Make recommendations to Management based on platform performance
  • Create and publish campaigns and community initiatives
  • Accountable for sponsorship posts/community events
  • Ensure social media, website, email and print messaging is all aligned and consistent with CTM brand guidelines
  • Monitor online reputation

What you will need:

• Post-secondary education in Marketing, Communications, English, or a related field.
• 3+ years of experience in a professional office environment, preferably with a focus on communications, marketing, or digital media.
• Proficient with Microsoft Office (Word, Excel) and Canva for document and design creation.
• Experience managing and creating content through Meta Business Suite, LinkedIn for Business, and WordPress (including posting and formatting blog content).
• Strong writing, editing, and storytelling skills, with the ability to adapt tone and style for different audiences.
• Excellent time management and organizational skills; able to manage multiple priorities and deadlines.
• Meticulous attention to detail and commitment to high-quality work.
• Professional, reliable, and customer-focused, demonstrating respect, kindness, and empathy in all interactions.
  

What we offer:

We are an equal opportunity employer offering:

• A flexible hybrid work environment
• Training, education, and career advancement opportunities
• A work environment that is fun and friendly and supports a healthy work-life balance

If this sounds like you, please submit your application to us for consideration.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

Caradoc Townsend Mutual Insurance Company is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, Caradoc Townsend Mutual Insurance Company will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

Caradoc Townsend Mutual Insurance Company strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Caradoc Townsend Mutual Insurance Company will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.