Experienced Customer Service Representative

1 week ago

Waterford, Canada Norfolk Disposal Full time

**THE COMPANY**:
Norfolk Disposal Services Limited is a family owned and operated business servicing Norfolk and surrounding area for more than 50 years.

**THE POSITION**:
We are currently seeking an Experienced Customer Service Representative to join our team. We are looking for someone who can provide an excellent standard of service and a high level of customer satisfaction. This position is full-time permanent with hours Monday to Friday each week and a rotational Saturday schedule.

**WHY SHOULD YOU APPLY?**
- Competitive hourly wage
- Paid at 1 ½ times regular rate of pay for hours exceeding 44
- Competitive benefit package
- Deferred Profit-Sharing Plan/Group Retirement Savings Plan

**JOB RESPONSIBILITIES**:

- Act as a liaison between customers and the company
- Interact with drivers, operations staff and customers
- Greet customers in a courteous, friendly and professional manner
- Ensure and provide quality service to both internal and external customers
- Respond to client service requests in an effective and timely manner
- Manage time-sensitive administrative tasks and other tasks as assigned

**JOB REQUIREMENTS**:

- Exceptional customer service skills
- Excellent communication, organizational and problem-solving skills
- Professional, courteous and polite with excellent telephone mannerisms
- Problem solving abilities
- Positive attitude
- Computer literate
- Must be able to work in a fast-paced environment
- Strong attention to detail and the ability to multitask with excellent accuracy skills
- Able to work with people sensitively, tactfully, diplomatically and professionally at all times
- Willingness to take on other duties as required
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Norfolk Disposal Services Limited will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require._

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- RRSP match

Schedule:

- 10 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Application question(s):

- When are you able to start?
- Although not required, do you have transportation coordination experience? If so, please explain your experience.
- This is a very fast-paced office environment that focuses on excellent time management, problem-solving and accuracy skills and abilities. Do you have those skills? Explain why.

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