Customer Service Representative

1 week ago

Winnipeg MB RH H, Canada Richards Packaging Inc Full time $45,000 - $70,000 per year

Richard's Packaging Inc. has evolved from its origins as a glass container manufacturer for pharmacies into a leading North American distributor of packaging and healthcare products for the healthcare, food and beverage, and cosmetics sectors. With 112 years of experience and a team of approximately 600 employees across the continent, we are committed to quality, innovation, and exceptional customer service. Join us in making a meaningful impact across diverse industries.

About the Role:

Reporting to the Office Manager, the Customer Service Representative will be the first point of contact for customer inquiries related to products and orders. You'll play a key role in ensuring smooth order entry, return authorizations, and account support. This position requires a proactive mindset, strong communication skills, and a collaborative spirit.

The successful applicant will:

  • Handle incoming customer requests with professionalism and urgency.
  • Open new accounts.
  • Support product sales.
  • Collaborate with Sales, Operations, Finance, and Customer Service teams to exceed customer expectations.
  • Manage system transactions with accuracy.
  • Enter orders, RMAs, and credits.
  • Verify customer details, payment terms, and pricing.
  • Support accounts receivable.
  • Resolve outstanding invoices.
  • Reconcile accounts and process payments.
  • Contribute to daily operations and assist with other duties as needed.

We are seeking a candidate with the following experience and attributes:

  • Minimum 2 years of experience in a customer service role.
  • Diploma in Administration or equivalent experience.
  • Strong customer care and relationship-building skills.
  • Proven ability to work effectively under pressure and manage multiple priorities.
  • Excellent communication and problem-solving abilities.
  • Energetic, detail-oriented, and a true team player.

Richards Packaging Inc. is an equal-opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.

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