Customer Service Representative

1 week ago

Winnipeg MB RH W, Canada Applied Industrial Technologies Full time $40,000 - $60,000 per year

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is an extensive network of industrial distribution facilities located throughout Canada. We are currently seeking a Customer Service Representative to deliver world class service and solutions to our customers by providing quality and timely responses to customer calls and emails at our Winnipeg, MB location.

The successful candidate will be responsible for:

  • Collaborating with the outside sales team to identify opportunities and solutions.
  • Effectively and efficiently communicate with customers to handle all inquiries, source products, and resolve issues while completing the sales process
  • Build rapport and long-lasting relationships with our customers and vendors to help ensure our repeat business and achieve superior performance.
  • Thinking outside the box for opportunities and solutions to everyday challenges.
  • Other duties needed to help drive our vison and abide by our organization's values.
  • Maintain up to date knowledge of the company's vendors, products and service offerings
  • Ensure accurate, timely order fulfillment through the computerized order processing system.

What We Look For In Our Customer Service Representative:

  • 2 or more years within the customer service and/or sales field.
  • Prior experience working in Industrial Distribution or related industry is preferred.
  • SAP or similar ERP system experience would be an asset
  • Being analytical and consider yourself a problem solver.
  • Computer literacy with focus on Word and Excel
  • Exceptional interpersonal and communication skills (telephone, in person, and email)
  • Self-motivated but thrives in a team environment
  • Tenacious and dedicated to reinforcing our core values and unbelievable customer service
  • Enthusiastic and exhibits a positive attitude and desire to succeed

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

  • Competitive compensation and bonus opportunities
  • Health, vision, and dental coverage, RRSP w/ company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement and opportunities for development
  • Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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