Customer Service Representative

2 weeks ago

Winnipeg, Canada eCom Customer Care Full time

**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.**

**CSRs are responsible to**:

- Efficiently and effectively manage high customer call volumes.
- Identify and address customer needs, providing solutions and educating on product benefits, availability, and pricing options.
- Seize opportunities to upsell products and generate sales when appropriate.
- Record call and sales details in the customer management system.
- Consistently meet or exceed performance targets across multiple metrics.
- Collaborate with colleagues in all departments to ensure a seamless customer experience.

**Job Requirements**:

- High School Diploma or GED equivalent.
- Demonstrated focus on delivering exceptional customer service.
- Superior phone and verbal communication skills, with an emphasis on active listening.
- Competent in computer data entry and the utilization of customer management software.
- Effective multitasking, priority-setting, and time management skills.
- Legal authorization to work in Canada.
- Open availability for shifts - Monday through Sunday between 7:00 am and 6:00 pm.

**As an employee of eCom Customer Care, you can look forward to**:

- Comprehensive benefits package including extended health & dental benefits.
- Opportunities for training, development and career growth.
- Discounted monthly Winnipeg Transit passes (EcoPass).
- Regular Social Committee events - contests, potlucks, etc.
- Accommodations are available upon request during the recruitment and selection process._

**Job Types**: Full-time, Permanent

Pay: $16.50 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Application question(s):

- Are you legally authorized to work in Canada?
- CSRs are scheduled 40 hours per week with shifts based on operational needs within our business hours including rotational weekends. We are open 7 days a week, 7am-6pm.

Do you have scheduling restrictions within these days/hours?

**Language**:

- Spanish (preferred)

Work Location: In person

Application deadline: 2024-11-01
Expected start date: 2024-11-18

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