Appointment Coordinator
2 weeks ago
Position Overview
As a Remote Appointment Coordinator, your role is to contact new homeowner leads, have friendly and professional conversations, and schedule free insulation inspections with our field technicians.
You'll work entirely from home using our CRM system and phone app — easy to use, with full training provided.
Key Responsibilities
- Call and follow up with new leads (web forms, ads, referrals, etc.)
- Explain our insulation and energy-efficiency services clearly
- Schedule appointments based on technician availability
- Keep accurate call notes and lead statuses in the CRM
- Collaborate with our sales and technician teams
What We're Looking For
- Excellent spoken English
- Friendly, professional, and comfortable speaking on the phone
- Reliable, organized, and self-motivated — able to work independently
- Basic computer and CRM experience
- Previous experience in customer service, scheduling, or appointment coordination is a plus
Work Conditions
- 100% Remote / Work From Home
- Part-Time: 2–4 hours per day (flexible schedule)
- Tools provided: CRM access + phone app
- Based in Calgary, AB – serving the surrounding area
Compensation & Benefits
- $20–$25 per hour, depending on experience
- Performance bonuses for:
- Punctuality and reliability
- Initiative and proactive communication
- Positive attitude and consistency
Why Join Northern Edge Insulation?
- Strong reputation with 10+ years in the industry
- 250+ five-star reviews and growing Alberta presence
- Paid training and supportive leadership
- Flexible schedule – ideal for students, parents, or part-time professionals
- Long-term opportunity as our Calgary team continues to expand
Job Type: Part-time
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
Job Type: Part-time
Pay: $17.75-$28.75 per hour
Expected hours: 25 per week
Work Location: Remote
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