Care Coordinator

1 week ago

Remote, Canada 45a4b6e4-8e9d-43eb-be97-1f44206da576 Full time $50,000 - $100,000 per year

Modern Menopause: About Us

We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online.

The Role

We are seeking an experienced Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Key Responsibilities

Client Experience

  • Professionally welcome patients and introduce them to our services.
  • Conduct virtual consultations to explain our care model.
  • Guide patients through their healthcare journey, from initial consultation to follow-up.
  • Manage patient communications, including calls, emails, and appointment confirmations.
  • Coordinate scheduling and facilitate follow-up appointments.

Medical Administrative Operations

  • Provide administrative support to the clinical team, including maintaining digital health records.
  • Assist with membership and billing inquiries.
  • Coordinate referrals with external healthcare providers.
  • Ensure the efficient operation of the practice.

Essential Qualifications

  • Professional demeanor and high emotional intelligence.
  • Minimum of 2 years' experience in healthcare or telemedicine.
  • Proficiency with EMR systems and telemedicine platforms.
  • Knowledge of women's health and medical terminology.
  • Strong organizational skills and acute attention to detail.

Preferred Qualifications

  • Excellent presentation skills in virtual environments.
  • Exceptional verbal and written communication skills.
  • Experience in telehealth or concierge healthcare settings.
  • Bilingual (English and French)

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Expected Hours: upto 40 hours per week.

Scheduled Hours: 12pm to 8pm EST

Job Types: Full-time, Part-time

Pay: $25.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • Paid time off
  • Work from home

Language:

  • English (required)

Work Location: Remote

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