Bilingual Client Success Coordinator

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada's fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people's health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada's Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America's Inspiring Workplaces, and Glory Professional's The Power 50: Canada's Most Impactful Companies.

THE POSITION

We're hiring a Bilingual Client Success Coordinator to join our Reseller Partnerships team — the group that supports hundreds of organizations that offer Maple's services through reseller and distribution partnerships.

In this role, you'll be the operational support that helps our reseller partnerships run smoothly. You'll own the day-to-day coordination that keeps programs on track, including maintaining accurate records, preparing program reports, supporting onboarding and renewals, and ensuring timely and clear communication with partners. You'll help create a reliable, seamless experience for both our reseller partners and the customers they support. 

This role is ideal for someone who brings structure to ambiguity and enjoys work that blends coordination, communication, and problem-solving. It's also a strong entry point into a growing, high-impact team with opportunities to deepen your skills in client success, program operations, and B2B healthcare delivery.

YOUR IMPACT

• Keep reseller partnerships workflows running smoothly by maintaining accurate client records, trackers, and internal systems.
• Prepare clear, on-time reports and documentation that support client engagement and program transparency.
• Coordinate client meetings, follow-ups, and communication touchpoints with professionalism and care.
• Triage questions, issues, or escalations and route them to the right internal teams for quick resolution.
• Identify process gaps and contribute ideas that make our workflows more scalable and efficient.
• Maintain Salesforce records to ensure client contacts, milestones, and program details are always up to date.
• Support cross-functional initiatives across Client Success, Marketing, Product, and Operations that enhance employer program delivery.
• Help reseller partners — and the members they serve — feel informed, supported, and confident in their Maple experience.

WHAT SUCCESS LOOKS LIKE
In your first 90 days, you'll build a strong foundation in Maple's client workflows, tools, and reseller partnership model. You'll take ownership of key coordination tasks, establish trust with internal stakeholders, and begin supporting day-to-day program operations. Your impact will show up in the structure, clarity, and reliability you bring to each task.
Over the next 12 to 18 months, you'll grow into a subject matter expert on reseller partner programs and Maple's onboarding and engagement workflows. You'll help improve operational efficiency, strengthen recurring workflows, and support initiatives that enhance partner experience and enable the team to scale. You'll also play a meaningful role in maintaining reliable delivery across thousands of groups while contributing new ideas that make our operations more seamless.CANDIDATE PROFILE

• 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
• Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
• Detail-oriented with a track record of producing accurate, high-quality work at pace.
• Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
• Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).A self-starter who anticipates needs, takes initiative, and follows through reliably.
• Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.A team-first collaborator who asks questions, shares knowledge, and supports collective success.
• Motivated by purpose and excited to support organizations in improving access to healthcare for their employees.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we're committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there's any accommodations that would make your experience more comfortable, please let us know.OUR CORE VALUES

• We are a team: We're team Maple. We're better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.
• We can do big things: We're bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
• We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
• We get better every day: We never settle. We're always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
• We're all the way in: We're fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.

WORKING AT MAPLE 
We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.
We care about your health and well-being. Here's how we've got you covered:

• Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
• Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
• Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
• Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
• Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
• Destination5: work internationally in eligible countries for up to 5 days per year. 
• Retirement savings plan: invest in your future with our group retirement savings plan.
• Branch out budget: $1,000 annually to pursue professional development and fuel your growth.

OTHER

• Job type: Full-time
• Hiring manager: Team Lead, Client Success | Reseller Partnerships
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2 OR fully remote within candidate for candidates not based in Toronto
• Start date: Jan/Feb 2026
• Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

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