Client Success

1 week ago

Toronto, Ontario, Canada Passive Prospecting Full time

Job Title:
Client Success & Team Manager (Remote)

Company:
Passive Prospecting

Passive Prospecting helps real estate agents generate high-quality buyer & seller leads from creating YouTube videos, and without spending money on ads. We give them the strategy, systems, and support to turn their YouTube channel into a lead machine.

We're hiring a
Client Success & Team Manager
to lead our client success team and directly manage a book of real estate clients going through our YouTube program.

What You'll Do

You'll split your time between leading the team
and
serving clients directly
.

Team Management & Leadership

  • Manage a
    Client Success team of ~10 people
  • Run daily team huddles
    to review priorities, client issues, and action items
  • Hire, onboard, and manage
    video editors
    and other delivery staff as needed
  • Provide regular
    performance reports
    on each team member
  • Ensure standards are followed for client communication, delivery quality, and response times

Client Success & Account Management

  • Manage your own
    book of real estate agent clients
  • Meet with clients regularly on Zoom
    to review strategy, progress, and next steps
  • Push clients to
    complete the program
    , implement action items, and hit key milestones
  • Guide clients through our
    course and frameworks
    , answering questions and removing roadblocks
  • Host
    live trainings
    / Q&A calls for clients when needed
  • Track client progress in our systems and
    report on results, risks, and wins
  • Renew clients into our program once their initial term ends (you earn commission on renewals)

YouTube, SEO & Implementation Oversight

  • Oversee the
    uploading and publishing
    of client videos on YouTube (titles, descriptions, tags, thumbnails, scheduling)
  • Perform or oversee basic
    SEO optimization
    on YouTube channels (keywords, playlists, structure, etc.)
  • Coordinate with video editors to ensure
    on-time delivery
    and aligned expectations with clients

What We're Looking For

  • 2+ years
    in Client Success / Account Management / Operations (agency, SaaS, or coaching program experience is ideal)
  • 1–2+ years
    of people management experience (team lead, supervisor, or manager)
  • Comfortable on
    Zoom
    , leading calls, handling objections, and hosting live trainings
  • Strong understanding of
    YouTube basics
    : uploading, titles, thumbnails, SEO fundamentals
  • Bonus: experience with
    real estate agents
    , marketing agencies, or video editing workflows
  • Highly
    organized
    , structured, and reliable with follow-through
  • Strong written and verbal
    communication skills
  • Driven by client outcomes, retention, and renewals

Compensation

  • Base salary:
    $80,000 CAD per year
  • Bonus commissions:
    $30,000–$60,000+ per year
    based on client renewals and performance
  • Full-time, remote role with growth potential as the company and team continue to scale

How to Apply

Please apply via LinkedIn and
include:

  • Your
    resume
  • Your experience managing teams
  • Your experience
    managing client accounts
  • Any exposure to
    YouTube, SEO, or real estate

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