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Front Desk Agent

2 weeks ago

Prince Edward, Canada Isaiah Tubbs Resort Full time

Isaiah Tubbs Resort is seeking front desk agents that will serve as our guests’ first point of contact and manage all aspects of their accommodation. A front desk agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.

**Duties & Responsibilities**:

- Greet guests by phone or in person with a friendly welcoming manner
- Learn and operate hotel reservation system
- Handle guest check ins and check outs confidently and professionally
- Verify guest payment method and post payments
- Be knowledgeable of all room locations, room specs and hotel amenities
- Contact housekeeping, maintenance or runner when problem is reported
- Follow daily check lists provided by Front Desk Manager
- Tend to guest inquiries and complaints in a respectful manner, while following company policies and procedures
- Communicate with guests and colleagues in a friendly and professional manner
- Light cleaning duties such as sweeping, mopping and dusting.
- Complete any other duties assigned by Shift Supervisors or Managers

**Skills/Experience**:

- Strong communication skills in English, both written & verbal are essential. Bilingual French and English is considered an asset, but not required
- Ability to multi task in a fast-paced environment
- Strong problem solving and customer service skills
- Days, evenings, weekends, and holiday shifts are required
- Work well in a team setting but also self-motivated to work alone
- Punctual, reliable, organized and responsible
- Has a reliable source of transportation

Work Remotely
- No

**Salary**: $16.55 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person