Registration Assistant

The College of Licensed Practical Nurses of Alberta (CLPNA) is a non-profit regulatory organization. The CLPNA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the profession of Licensed Practical Nurses (LPNs), setting and maintaining standards to ensure the public receives safe, competent, and ethical healthcare services. Our focus and commitment to public protection and regulatory excellence underscores everything we do. The CLPNA has partnered with the Ministry of Primary and Preventative Health Services to lead the development and the continued operations of the Alberta Health Care Aide (HCA) Directory. In Alberta, HCAs are not a regulated profession, although HCAs will become regulated under the Health Professions Act in the future.

EMPLOYMENT TERM

This is a full-time, permanent appointment. The position is eligible for hybrid work, with a requirement to work in our Edmonton office on a regular basis.  We are currently hiring multiple positions for this role. 

THE ROLE

The Registration Assistant, as delegated by the Deputy Registrar, reviews application documentation, approves and/or refers decisions for registration, and issues practice permits. A primary function of this position is to communicate and assist applicants, registrants, and members of the public.  The Registration Assistant understands, interprets, applies, and communicates registration components of the Health Professions Act, the Licensed Practical Nurses Profession Regulation (and the Licensed Practical Nurses and Health Care Aides Profession Regulation in the future), Fair Registration Practices Act, other relevant legislation, bylaws, policies, and procedures to registrants, applicants, and members of the public.

KEY RESPONSIBILITIES

• Regulatory Registration Compliance: Understand, utilize, and work within the membership registry database, adhering to the Personal Information Protection Act (PIPA) and other associated legislation for the purposes of being fair, consistent, and transparent. Provide support to the Continuing Competence Program and related committees as needed.
• Collaboration: Contribute to updating policies, procedures, and communications while participating in team meetings, training, and special projects. Crosstrain across application types and support data collection and reporting for strategic initiatives. Participate in a two-person review model through collaboration with team members on the review and assessment of applications facing conditions, deferral, or denial to ensure registration decisions are well-supported, fair, and aligned with legislation and internal policies.
• Customer Relations: Assign application types and deliver responsive, professional support to applicants, registrants, and partners via email and phone. Provide coverage to our reception and other members of the Registration Department. Ensure all inquiries, requests, and payments are handled according to established guidelines.
• Administration and reporting: Prepare and provide consistent statistical data for reporting purposes on strategic priorities as requested.

SKILLS & ABILITIES

The Registration Assistant will work well independently but also as a team member with a positive, professional attitude. With excellent analytical and communication skills, they are someone who understands how to frame a message in a clear, concise manner while being able to comprehend a high volume of information. 

The ideal candidate thrives in a high-volume environment with the ability to manage tight deadlines while still exercising good judgement. They are detail-oriented, highly collaborative, and committed to supporting fair, consistent, and transparent work in a regulatory environment. Given its functions, the role calls for a self-motivated, hands-on professional who strives for accuracy, pays high attention to detail, brings great organizational skills, and strives to provide exceptional customer service.

EXPERIENCE

• Post-secondary diploma or degree in a relevant program (e.g. office administration) with a minimum of two years of related experience in an administrative capacity is required. Equivalencies may be considered.
• Experience working in an administrative role within a regulatory environment would be an asset.
• Demonstrated understanding and application of legislation, regulation, standards of practice, and procedures related to a regulated profession is considered an asset.
• Experience working with a relational database and an electronic file management system.
• Experience working in a registration function in a post-secondary or educational institutions would be an asset.

OTHER QUALIFICATIONS

• Demonstrated PC/computer skills with solid understanding of MS Office.
• Must speak, read, and write English fluently.
• Satisfactory professional and criminal reference checks.
• Must be eligible to work in Canada.

FURTHER INFORMATION

For further information on this opportunity, please contact Human Resources at