Registration Officer-hca

**ABOUT THE CLPNA**:
The College of Licensed Practical Nurses of Alberta (CLPNA) is a non-profit regulatory organization. The CLPNA exists to protect Alberta healthcare users. Our first responsibility is to the public. We regulate the profession of Licensed Practical Nurses (LPNs), setting and maintaining standards to ensure the public receives safe, competent, and ethical healthcare services. Our focus and commitment to public protection and regulatory excellence underscores everything we do. The CLPNA has partnered with the Ministry of Primary and Preventative Health Services to lead the development and the continued operations of the Alberta Health Care Aide (HCA) Directory. In Alberta, HCAs are not a regulated profession, although HCAs will become regulated under the_ Health Professions Act _in the future.

**EMPLOYMENT TERM**:
This is a full-time, permanent appointment. The position is eligible for hybrid work, with a requirement to work in our Edmonton office on a regular weekly basis.

**THE ROLE**:
The HCA Registration Officer plays a critical role in ensuring the fair, consistent, and legal administration of the registration policies and processes at the CLPNA. Acting as the first level of escalation within a team of HCA Registration Assistants, the HCA Registration Officer assures actions taken by the team are accountable to the regulated requirements per the _Health Professions Act_ (HPA), applicable profession regulation, _Fair Registration Practices Act_, _Labour Mobility Act_, CLPNA Bylaws, and relevant policies and procedures. The HCA Registration Officer reports directly to the HCA Registration Manager and will work closely with the Deputy Registrar and HCA Registration Assistants. The HCA Registration Officer contributes to upholding the integrity of the registration process, driving excellence in regulatory practice. The HCA Registration Officer has delegated authority from the Deputy Registrar to carry out Registrar functions.

**KEY RESPONSIBILITIES**:

- **Applicant and Registrant Support**:provide clarification and guidance on registration processes and issue decisions to applicants and registrants.
- **Operational Support and Projects**:provide cross-coverage for team members, contribute to special projects, and represent the CLPNA in regulatory committee forums.

**SKILLS & ABILITIES**:
The HCA Registration Officer will have exceptional attention to detail and a high degree of accuracy in their work. They will have the ability to review and validate documentation against regulatory requirements, ensuring completeness and compliance. They will demonstrate sound judgement and the ability to act within complex legislative, regulatory, and decision-making frameworks. The HCA Registration Officer will be an effective mentor, providing guidance and support to team members and contributing to a collaborative and knowledgeable work environment.

**EXPERIENCE**:

- Graduate of a recognized post-secondary program in business administration, public administration, leadership, or related field, and/or equivalent skills and experience.
- Extensive experience in customer service is preferred.
- Experience in change management and/or implementation of new processes related to educational initiatives would be an asset.
- Experience managing or working with a relational database would be considered an asset.

**OTHER QUALIFICATIONS**:

- Demonstrated PC/computer skills with solid understanding of MS Office.
- Must speak, read, and write English fluently.
- Satisfactory professional and criminal reference checks.
- Must be eligible to work in Canada.

**FURTHER INFORMATION**:
**Applications will be accepted until the end of day on November 13, 2025.**:

- The CLPNA is an equal opportunity employer. We thank all applicants for their interest; only those applicants short-listed will be contacted._