Education Coordinator

The Chartered Governance Institute of Canada (CGIC) is seeking an experienced Education Coordinator to provide specialized education coordination, learner advising, and program administration services under an independent contractor model.

This role is central to supporting CGIC's education portfolio, learner experience, and the achievement of sustained enrollment growth across CGIC's education programs. The Education Coordinator will deliver the services outlined below with professional judgment and autonomy, working collaboratively with CGIC leadership to achieve defined service and growth outcomes.

Collaboration & Accountability

The Education Coordinator will work in collaboration with the Executive Director (ED) and the Director of Education (DoE). The DoE will establish priorities, service expectations, and desired outcomes; the contractor will retain discretion over how services are delivered within the agreed scope and timelines.

Success in this role will be evaluated based on service quality, learner experience, responsiveness, and contribution to education enrollment growth and program uptake.

About CGIC

CGIC is the Canadian Division of The Chartered Governance Institute, a global professional body dedicated to governance and company secretarial practice. CGIC champions the interests of governance professionals in Canada by promoting the highest standards of governance through comprehensive education, effective advocacy, and continuous professional development.

SCOPE OF SERVICES

Academic Programs (IQP, DEAP, Micro-credentials)

• Inbound Inquiries & Sales Engagement: Act as the first point of contact for all inbound education-related inquiries. Provide accurate advice and information while also taking a proactive role in closing registrations and upselling education/training opportunities.
• Scheduling & Coordination: Support the DoE in finalizing scheduling of classes, examinations, and program sessions for the International Qualifying Program (IQP), Directors' Education and Accreditation Program (DEAP), and micro-credentials.
• Application & Registration Management: Process candidate and registrant applications, manage examination and course registrations, and maintain accurate databases.
• Participant Support: Provide guidance on academic planning, shepherd participants through program requirements, and ensure timely, professional responses to inquiries. Escalating to the DoE as required.
• Program Delivery Administration: Coordinate program logistics, including speaker arrangements, class schedules, session materials, assessment processes, and certification issuance.
• Administer Online Events: Manage logistics for online Continuing Professional Development (CPD) webinars and host online member events.
• Academic Records: Maintain and administer accurate and confidential student/registrant records, transcripts, outcomes, and certificates.

Cross-Divisional Engagement

• Collaborate with other CGIC divisions to align program delivery with organizational initiatives, and the support or functional level as required.
• Assist the DoE with outreach and engagement activities to strengthen connections between education programs and CGIC's broader membership and advocacy goals.

Meeting Administration (ETCSC, ARP, SAC)

• Provide administrative support for education-related committees, including the Education, Training & Candidate Success Committee (ETCSC), the Assessment Review Panel (ARP), and the Subject Advisory Committee (SAC).
• Responsibilities include scheduling meetings, assisting in preparing and distributing agendas and materials, recording and circulating minutes, assisting in the tracking of action items, and supporting follow-up activities.

Education Projects & LMS Administration

• Provide administrative support to the DoE and project stakeholders in the execution of key education-related projects (e.g., curriculum updates, program enhancements, special initiatives).
• Administer the organization's Learning Management System (LMS), including uploading and maintaining course content, enrolling participants, monitoring usage, generating reports, and troubleshooting user issues.

Process Improvement & Service Efficiency

• Collaborate with the DoE to identify and implement process improvements across education programs and operations.
• Recommend and apply efficiencies that improve service provision, administrative effectiveness, and participant experience.
• Support the development of standardized workflows, documentation, and reporting systems to enhance program delivery.
• Support and assist the DoE in the implementation of technical solutions to improve process workflows.

General Administrative Support

• Prepare reports, spreadsheets, and summaries for the DoE and ED as required.
• Assist in implementing program updates, assessments, and evaluation processes.
• Provide general administrative, meeting, and marketing/communications support for the effective operation of the CGIC education and membership portfolios.
• Manage the day-to-day administration, including correspondence, telephone calls, and emails.

CAPABILITIES

• Education: Bachelor's degree in a related field (education, administration, business, or similar) required.
• Experience: Prior experience in academic advising, program administration, student services, or higher education strongly preferred. Experience in consulting/advisory-based sales is an asset, especially within a training or educational context.
• Sales & Service Orientation: Strong ability to build relationships, provide program advice, and proactively convert inquiries into registrations and upsell education opportunities.
• Communication: Excellent written and verbal communication skills for advising and influencing decision-making.
• Organizational Skills: Strong ability to manage schedules, records, logistics, meetings, projects, and workflows with accuracy and attention to detail.
• Technical Skills: Experience administering or working with an LMS, databases, and reporting systems.
• Continuous Improvement: Ability to analyze processes, recommend efficiencies, and support implementation of improvements, including technical processes.

PROPOSAL REQUIREMENTS

Interested individuals or organizations are invited to submit a proposal that includes:

· A cover letter or statement of interest outlining qualifications and approach.

· A resume or capability statement highlighting relevant experience, capabilities, and capacity.

· References from similar contracts or service engagements.

· A proposed fee structure or rate schedule.

Submission Instructions

Please submit proposals by email with the subject line:

"CGIC Education Coordinator Application"

To:

Director of Education

Mr. Brock Olive

Application deadline:

5:00 pm Eastern, Friday, January 16, 2026.

Job Type: Fixed term contract

Contract length: 36 months

Pay: $32.00-$40.00 per hour

Expected hours: 25 per week

Work Location: Remote