Hospitality Associate

Position: Hospitality Associate

Hours: PT

Hourly Rate: $19-$21/hr

Location: Oakville, ON

Do you love creating a guest experience that feels personal, polished, and memorable – not just "good service"?

Are you at your best in fast-paced, high-standard environments where teamwork and attention to detail really matter?

Do you want a role where you're part of a community-style club, supporting dining, events, and the overall member experience – not just working tables?

If you're nodding "yes," you might be the perfect fit for CourtX—a brand new, high-end racquet club launching in Oakville, ON. This is more than just a job—this is your opportunity to help build something extraordinary from the ground up.

At CourtX, we're redefining what a racquet club experience looks like. From padel and pickleball to wellness, events, and social connection, we're creating a vibrant, inclusive community centred around sport, lifestyle, and next-level hospitality. And we're looking for passionate, positive, and service-driven team members who want to grow with us.

The Role

The Hospitality Associate plays a key role in delivering a premium, consistent guest experience across our restaurant, café, lounge, and event spaces. You'll bring a warm, professional presence to the floor, ensure smooth front-of-house service, and support events and daily club operations as needed.

This role is ideal for someone who loves hospitality, thrives in a fast-paced environment, and takes pride in helping create a welcoming, high-end experience for members and guests.

Expected Outcomes:

Deliver a consistently premium guest experience

• Greet every member/guest within 30 seconds with warm, professional energy.
• Anticipate needs (water refills, clearing plates, checking satisfaction) without being asked.
• Make confident menu and beverage recommendations aligned with guest preferences.
• Handle concerns calmly and escalate to a supervisor when needed.

Run smooth, accurate front-of-house service during all shifts.

• Take orders correctly and enter them into the POS with zero missed modifiers.
• Time food and drink delivery so tables receive items promptly and in the right sequence.
• Communicate clearly with the kitchen/bar to prevent delays or errors.
• Stay organized in high-volume periods, prioritizing service flow and table touchpoints.

Maintain service spaces that are always clean, stocked, and presentation-ready.

• Reset and sanitize tables, bar, café, and lounge areas to COURTX standards throughout the shift.
• Complete side duties (polishing, restocking, condiments, napkins, glassware) proactively.
• Monitor cleanliness and immediately address spills, clutter, or disorganization.
• Support opening/closing checklists fully and on time.

Support events and club operations to elevate the total member experience.

• Assist with event setup/teardown (tables, service stations, signage, F&B staging).
• Deliver attentive event service while staying aligned with timing/run-of-show.
• Stay flexible across departments during busy club moments (guest direction, small ops tasks).
• Represent COURTX professionally in all spaces, reinforcing a cohesive club vibe.

Skills/Experience Required

• 1+ years of experience in hospitality, food & beverage, or guest service (restaurant, café, lounge, hotel, or event setting).
• Strong customer service instincts – you enjoy making people feel cared for.
• Ability to stay composed, organized, and efficient in a busy, high-standard environment.
• Comfort using POS systems and handling cash/credit transactions.
• Flexible availability including evenings, weekends, and events.
• Ability to stand for long periods.
• Smart Serve certification is an asset

How To Apply

Click the link below to apply. Candidates should include an updated resume.

Timelines

Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to an on-site interview with both HR and the hiring manager. We aim to move efficiently and keep communication clear at every step.

Our Commitment to Inclusion and Accessibility

CourtX is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone—on and off the court.

If you require accommodation at any stage of the recruitment process, please let us know. We're happy to work with you to ensure your experience is comfortable and barrier-free.

CourtX also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.