Operations Associate

Do you have a passion for racquet sports and dream of sharing it with others?

Are you tired of the same old, routine job and crave the chance to be part of something big—something new, exciting, and impactful?

Do you love helping people and creating unforgettable experiences that leave a lasting impression?

If you're nodding "yes," you might be the perfect fit for COURTX—a brand new, high-end racquet club launching in Oakville, ON. This is more than just a job—this is your opportunity to help be a part of something extraordinary.

At COURTX, we're redefining what a racquet club experience looks like. From padel and pickleball to wellness, events, and social connection, we're creating a vibrant, inclusive community centered around sport, lifestyle, and next-level hospitality. And we're looking for passionate, positive, and service-driven team members who want to grow with us.

The Role

Mission Statement

To Deliver an exceptional and personalized member experience at every touchpoint – from greeting and guest services to administrative support and event coordination – ensuring COURTX operates smoothly and always feels welcoming, premium, and community-driven.

Expected Outcomes:

A Warm and Seamless Welcome for All Members and Guests

• Create a positive, polished, and helpful first impression every time someone walks through the door.
• Greet members and guests with professionalism and enthusiasm.
• Provide club tours to prospective members with clear, engaging information.
• Check-in members and assist with booking courts, classes or events.
• Maintain the cleanliness and presentation for the front desk and lounge areas.

Efficient and Accurate Membership Administration

• Support a smooth and consistent administrative process for current and prospective members.
• Process new memberships, renewals, and changes using the club management system.
• Respond to inquiries via phone, email or in-person promptly and accurately.
• Maintain up-to-date member records, billing information, and documentation.
• Track and report on member engagement metrics and feedback.

Support for Club Operations & Pro Shop

• Act as a dependable team player across departments – pitching in wherever needed to support daily operations.
• Assist with retail sales in the pro shop, including transactions and restocking.
• Handle towel service, locker assignments, and general amenities.
• Support fitness and racquet events by helping with check-in, setup, and coordination.
• Coordinate with other departments to ensure smooth delivery of service across the club.

Outstanding Member Service and Problem Solving

• Be a go-to resource for questions, feedback, and support
• Help resolve minor member concerns or escalate as needed.
• Communicate clearly with members about schedules, events, policies, and updates.
• Provide feedback from guests to appropriate teams to improve the overall experience.
• Anticipate member needs and take initiative to go above and beyond.

Ongoing Marketing & Brand Support

• Support the marketing team by ensuring in-club promotional materials, signage, and displays are accurate, attractive, and up to date.
• Share upcoming programs, events, and special offers with members in person and via prepared email templates.
• Support social media posts and engagements as required.

Skills & Experience Required

• 2+ years of customer service experience in a premium, hospitality-focused environment such as: private clubs, luxury hotels, spas, boutique fitness studios or upscale retail.
• Post-secondary education in recreation and leisure, business, or marketing preferred.
• A passion for padel or pickleball (or both) is an asset.
• Experience in high-touch administrative roles with member, guest, or client interaction.
• Prior experience working at a front desk, concierge desk, or reception setting is strongly preferred.
• Comfortable with technology and working on computers.
• A keen interest in playing or learning to play pickleball or paddle ball.

How To Apply

Send resume to Candidates should include an updated resume and the position they are applying for.

Timelines

Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to an on-site interview with both HR and the hiring manager. We aim to move efficiently and keep communication clear at every step.

Our Commitment to Inclusion and Accessibility

COURTX is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone—on and off the court.

If you require accommodation at any stage of the recruitment process, please let us know. We're happy to work with you to ensure your experience is comfortable and barrier-free.

COURTX also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.