Industrial Operations Manager

Revolutionizing manufacturing operations with cutting-edge AI solutions for autonomous factory operation and optimization. Our solution generates AI-powered actions and insights using off-the-shelf hardware or existing vision systems for real-impact manufacturing problems in products and equipment inspection, production efficiency, safety, and more.

• As a key partner to our customers in Ontario, Quebec and beyond, you will be responsible for ensuring they achieve measurable value from our AI-powered manufacturing solutions. You'll own the customer journey post-sale, driving adoption, growth, and satisfaction while coordinating implementation projects across engineering, data science, and operations teams.
• This role requires both strong relationship management skills and technical fluency to oversee deployments in industrial environments. You'll balance customer-facing responsibilities with internal project leadership — ensuring that every engagement delivers clear ROI, aligns with customer goals, and drives long-term partnerships.

Key Responsibilities:

• Own the customer relationship post-sale, serving as the primary point of contact for customers
• Monitor customer health and adoption using usage analytics, ROI data, and on-site observations.
• Conduct regular business reviews (weekly, monthly, quarterly) to validate value and uncover risks or opportunities.
• Partner with Sales to identify and drive upsells/expansion into new lines, sites, or applications.
• Translate customer usage and operational feedback into actionable recommendations, advocating internally for improvements that drive measurable value.
• Foster advocacy by developing reference customers, case studies, and joint wins.

Implementations & Project Delivery

• Lead the Sales → Post-Sales handoff, ensuring scope, success criteria, and roles are clearly defined.
• Manage customer onboarding, from kickoff through deployment to adoption milestones.
• Coordinate across engineering, data science, and operations to ensure deliverables are met.
• Provide progress updates, milestone tracking, and clear communication to both internal and external stakeholders.
• Ensure contractual terms and expectations are adhered to throughout the project lifecycle.

Must-Haves

• 3–6 years of experience in engineering, project delivery, or customer success in a technical or industrial setting.
• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• Strong project management skills: ability to manage scope, timelines, and multiple stakeholders.
• Excellent communication skills in English and French (written & spoken).
• Valid driver's license with willingness to travel to customer sites.
• Ability to travel up to 20% (primarily Quebec & Ontario, with flexibility for U.S. travel).
• Comfortable working in a fast-paced startup environment: adaptable, proactive, and resourceful.

Nice-to-Haves

• Direct experience working with customers in manufacturing, industrial automation, machine vision, or hardware/software deployment projects.
• Background in AI, computer vision, or IoT-based deployments.
• Familiarity with industrial production environments and customer-facing technical delivery.
• Experience building customer success frameworks, playbooks, or advocacy programs.

Why Join Us?

• Work with cutting-edge Vision AI & IoT solutions that power autonomous manufacturing, robotics, and industrial automation.
• Opportunity to lead in a fast-growing AI company driving real-world impact in industrial AI adoption.
• Travel opportunities to customer sites across Quebec, Ontario, and the U.S., as well as industry events and conferences.
• Collaborate with world-class engineers, AI researchers, and customer success professionals in a dynamic, innovation-driven environment.