Industry Relations Manager

Hi there Thanks for stopping by

We are looking for an Industry Relations Manager - Quebec to join Lightspeed for a one-year contract (with the potential to renew), reporting to the Head of Brand & Communications. As the face and voice of Lightspeed in Quebec's restaurant and hospitality community, you'll build meaningful relationships with restaurateurs, customers and non-customers alike and ensure their voices are heard within Lightspeed. You'll act as a bridge between local businesses, our product teams, and the provincial government to help shape better outcomes for Quebec's hospitality ecosystem. This role is part relationship-builder, part advocate, part industry leader and all about Quebec hospitality.

What you'll be doing:

• Build strong, trusted relationships with restaurateurs, chefs, and hospitality professionals across Quebec whether they use Lightspeed or not, by:
  • Gathering feedback, identifying pain points, and bringing actionable insights back to our teams based on what Quebec restaurants need most out of our province's hospitality industry
  • Helping restaurants get the most out of Lightspeed's tools and ensure their needs are reflected in our roadmap.
  • Enabling Lightspeed to directly support and advocate for the Quebec hospitality industry and ensuring Lightspeed has access to the "Voice of the Industry"
  • Ensuring that Lightspeed has a broad view of the needs of the restaurant industry in Quebec, from dishwasher to restaurant owner.
• Be an active, visible presence in the Montreal and broader Quebec hospitality scene by:
  • Identifying key hospitality industry events, roundtables and panels and represent Lightspeed, when appropriate.
  • Building partnerships with key associations, thought leaders, and institutions that support restaurateurs.
• Work regularly with Revenu Québec, the provincial government, and local regulators to advocate for fair, efficient, and supportive policies for hospitality businesses.
• Collaborate with and serve as a customer feedback loop to Lightspeed's Product, Marketing and Sales teams to ensure Quebec's unique context is considered in the product we build and the decisions we make.
• Contribute to Lightspeed's thought leadership in hospitality innovation, technology, and public policy.
• Work with the Marketing and PR department to publish insights, host conversations, and spotlight the incredible work of Quebec's hospitality community.
• Help position Lightspeed as a trusted ally and leader in the local ecosystem.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Deep knowledge of Quebec's restaurant and hospitality industry
• A network in the Quebec hospitality community
• Confident public speaking skills (bonus if you have experience speaking to the media).
• Fully bilingual in French and English, and can confidently speak about the ins and outs of hospitality in both.
• Strong understanding of the local business landscape, including relationships with government and industry associations

What's in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that's creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day