Assistant Manager, Society 58 Logistics and Staff Relations

J Summary
Society 58 is your on campus one-stop shop that serves students, alumni, and the Queen's community. We aim to provide high-quality and affordable options for Queen's clothing and merchandise We also offer custom order and purchasing for students, alumni and Queen's community.  
Competencies  

Accountability  

Attention to Detail  

Communication  

Cultural Sensitivity  

Problem Solving  

Conflict Management  

Time Management  

Client/Customer Focus  

Job Responsibilities

General Management Responsibilities  

Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere 

Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards 

Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep 

Attend and fully participate in all in person and virtual meetings 

Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution   

Participate as an active member on hiring panels to keep the service adequately staffed 

Obtain a strong working knowledge of service hardware and software 

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual 

Other duties as assigned by Head Manager or VPOPS  

Logistics and Staff Relations

Create weekly schedules for both Service staff and MODs, ensuring consistent store coverage and ensure payroll is accurate and authorized on time every two weeks 

Plan and execute staff training and staff socials in collaboration with the Head Manager  

Act as both a resource and a liaison between the Human Resources Office and staff, including setting, scheduling, and attending meetings with the Human Resources Office. 

Take measures to discuss disciplinary action and demerit points when necessary. 

Respond to customer service inquiries received via the Tricolour customer service email and online forum (Shopify Inbox) 

Be the first point of contact for staff by maintaining consistent e-mail communication with staff and respond to staff concerns and queries in a timely manner and exhibit a working knowledge of service staff and supervisor portfolios 

Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to create a positive team atmosphere 

Assist with employee training by giving encouragement and coaching as needed while ensuring all employees comply with company policies, procedures, health and safety regulations, and ethical standards 

Support store operational activities including product ticketing, shipping and receiving, product flow, floor change-outs, sales and markdowns, and store up-keep 

Attend and fully participate in all in person and virtual meetings 

Maintain consistent communication with stakeholders, responding to e-mails in a timely manner to ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution   

Participate as an active member on hiring panels to keep the service adequately staffed 

Obtain a strong working knowledge of service hardware and software 

Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual 

Other duties as assigned by Head Manager or VPOPS 

Job Requirements  

Sound analytical thinking, planning, prioritization, and execution skills  

Demonstrated time management skills  

Ability to identify measures of performance and actions needed to improve or correct performance  

Ability to supervise and motivate a team to achieve and exceed their goals  

Ability to delegate, set expectations, and monitor progress of all direct reports  

Ability to remain calm and poised in urgent situations  

Work Conditions  

Interaction with employees, management, and the public at large  

Operation of desktop computer and peripherals 

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